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SoftLayer Review

3_half star rating   

21 Reviews

Overview
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SoftLayer User Sentiment
 
SoftLayer Hosted Sites Changes
 
SoftLayer Analysis for 27 May 2016
 

Summary: SoftLayer achieves 99.88% uptime last week. The Analysis graph shows that 42 existing domains were deleted from SoftLayer and 472 domains were transferred away from SoftLayer. The graph also shows that 1770 new domains were registered with SoftLayer and 383 domains were transferred to SoftLayer from other web hosts. Based on social media content and conversations, SoftLayer has 47.62% positive user sentiment.

Contact Info

Description :

Address :
6400 International Parkway, Suite 1200
Plano, TX
PostalCode : 75093
Country :   US
Telephone No. :  866.398-7638
Email :  sales@softlayer.com

SoftLayer Reviews  (21)

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    5 star rating

     By Jack Reviewed 19/03/2016

    Brilliant

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    Review from Jack

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    3 star rating

     By Kapil Dev Sharma Reviewed 03/09/2015

    softlayer hosting is better westHost hosting..

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    Review from Kapil Dev Sharma

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    5 star rating

     By William Reviewed 05/03/2015

    IBM will launch a cloud computing service by using OpenPower- based servers into Softlayer cloud. Softlayer division will provide an infrastructure-as-a-service in the second quarter. It will take place from Dallas, Texas data center. OpenPower are designed to run Linux applications. It has designed to improve performance than x86 processor.

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    Review from William

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    5 star rating

     By Michael Reviewed 12/01/2015

    IBM has announced the opening of its first cloud data center with Softlayer in Germany. The new facility provides customers with a local cloud center to help them and fulfill the requirements to improve application performance. Germany consistently ranks within IBM clouds top five best performing EMEA countries in terms of total monthly recurring revenue (MRR) and growth.

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    Review from Michael

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    4 star rating

     By David Wang Reviewed 27/12/2014

    Softlayer, an IBM company has opened its first cloud data center in Tokyo, Japan. It has invested $1.2 billion to expand cloud data center globally. The new data center offers privacy to compute and store sensitive data. The company is planning to move some of clients account and domestic data into the new cloud data center. Customers can receive $500.00 USD discount on new orders for the first month service.

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    Review from David Wang

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    3 star rating

     By T Roger Reviewed 17/12/2014

    SoftLayer has recently opened its first data center in Melbourne. It is a leading provider of bare metal server. Bare Metal Server can be cloud solution according to the customer need. It has benefits which include personalized servers, enhanced security and the ability to customize hardware to the requirements of the customer.

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    Review from T Roger

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    4 star rating

     By Deepali Reviewed 06/12/2014

    Softlayer Company cloud is ready and upcoming to perform, Cloud was built from the ground. Cloud has free trial for one month given by the company. Cloud has higher performance with 1:1 virtual to physical resources with core 2.0 GHz. It has better control which has one management system, network, and platform. Every server has secured connection. Cloud has more flexibility in terms of virtual servers, RAM and storage requirement.

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    Review from Deepali

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    1 star rating

     By Nischith Kotian Reviewed 09/06/2014

    SoftLayer is a great hosting site. Their site is easy to navigate, has lots of resources and srcipts to enhance your web site

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    Review from Nischith Kotian

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    3 star rating

     By Stephanie Acosta Reviewed 07/06/2014

    My company was using the hosting services of the Soft layer from last several years and I found the company is up to date. The company offers no. of plans which varies with the features and meant for the different web sites. The provider offers great features via their different web hosting packages and amazing web hosting services to the customers. The staffs of the company were also very efficient in resolving the queries of their customers. The staffs are readily available 24 hrs a day to assist me out if I face any kind of issue, whether technical or other kind. Overall I am very pleased with the hosting services, web hosting plans, great features, good customer and tech support and I want to be with them for long.

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    Review from Stephanie Acosta

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    3 star rating

     By Linda Moloney Reviewed 31/05/2014

    Softlayer provides excellent service. The connection speed is very fast and the customer service is good.

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    Review from Linda Moloney

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    3 star rating

     By Sahani Chamane Reviewed 27/05/2014

    This is a reliable and reputed web hosting company to which I am connected from last 6 years to host and manage my three web sites. The company offers great level of customer and technical support.

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    Review from Sahani Chamane

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    4 star rating

     By Tuty Pujawaty Reviewed 21/04/2014

    Softlayer has to be one of the best web-hosting providers out there. Always super-helpful where they can and since moving a couple of sites over have found and fixed problems I never knew I had.

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    Review from Tuty Pujawaty

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    3 star rating

     By Noviee Threea Reviewed 11/04/2014

    Softlayer is a hosting service that wins for its value of price-per-month charges. All the essential features are included, and uptime is acceptable.

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    Review from Noviee Threea

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    1 star rating

     By Laderricka Whitlock Reviewed 04/04/2014

    I have been using one of the web hosting plans of Softlayer.com from last six months but I found the services a little bit satisfactory, not as per my expectations. There are several reasons behind this opinion of mine. First, the company promised to offer some particular features in their plan but they were not really offered by them. So, they do not fulfil their promise. Secondly, the features they promised to offer, among them some of them are available and some of them are not available. Third, their services are not satisfactory. Fourth, the support they promised to offer in the starting was not properly offered by them. As per them, their customer care rep are available for 24 hrs a day to help their customers to deal with their all types of problems whether customer or tech support, was actually not available as when I try to reach them via phone, either their staff does not pick my call, or if they pick, they donít respond properly with appropriate answers. The answers which I received from them sometimes were not up to the mark and also not suitable to the query. Like, first if they respond then the response time is long and secondly that was also not very reliable and great, which delivers you satisfaction. Next, high quality web hosting services were not offered by the company. Next, the prices at which their different hosting plans available are also not affordable. Over all, my exp is not good as I am not satisfied with the packages, services, features, and prices of the company. Please avoid this company and avail the services of any other web hosting companies to host your websites such as iPage, Host metro, Just host , Arvixe, Go Daddy, Just cloud and others

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    Review from Laderricka Whitlock

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    4 star rating

     By maggie bracken Reviewed 25/03/2014

    Softlayer are brilliant! I have only been with them a short while but the support is amazing, I dont know how they do it. I have yet to have a question that they have not been able to answer for me

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    Review from maggie bracken

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    3 star rating

     By Sandra Monteiro Reviewed 14/03/2014

    Excellent hosting services offered by the company. They offer high quality and reliable web hosting packages having great features such as unlimited disk space, unlimited bandwidth, SSL Certificate, cPanel and other features in order to fulfil the requirements of their customerís web site and with supportive and great customer support. I think their customer care rep are properly trained and with this they are qualified and experienced too, they know how to handle the customers, how to resolve their queries, how to talk to them, and most important how to satisfy them by providing accurate, reliable and appropriate solutions of their issues.

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    Review from Sandra Monteiro

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    4 star rating

     By Lloyd Lowe Reviewed 27/02/2014

    I like the services of the provider very much. I used it from last several years for my four websites. The web hosting services they offered contain high quality. The plans company offers were reliable and the features which they promised to offer in their hosting plans were also really offered by them. If I need any kind of tech or other assistance, they offer good and reliable customer as well as tech support. They always guide me properly by providing right directions and try to resolve the problem ASAP. Great work done by the company as well as their staff members.

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    Review from Lloyd Lowe

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    3 star rating

     By Margaret Bracken Reviewed 14/02/2014

    I have been using Softlaye for several years to host a number of sites. The back end is packed with services but it is still very easy to use. The support is available around the clock and the staff provide courteous and helpful assistance

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    Review from Margaret Bracken

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    4 star rating

     By Lana Bader Reviewed 11/02/2014

    The customer support of the company is very helpful. Whenever I need them, I just reach them via live chat, phone or e-mail and they respond to all my queries very quickly, in just few minutes and sometimes in even seconds also.

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    Review from Lana Bader

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    4 star rating

     By Febr Jarot Reviewed 07/01/2014

    Softlayer software and support sites and uptime are so good, I rarely have to call them or access tech support. When I do (once or twice many eons ago) they were very helpful.

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    Review from Febr Jarot

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    3 star rating

     By ZaJulia Haake Reviewed 02/01/2014

    Amazing e-mail web hosting services are offered by the Softlayer.com. When I started using their hosting services, I felt very happy as I donít face any problem in the context of the downtime of server. My web site opens in just a second and the web pages they contain also loads very fast thus it attract max no. of the visitors because people mostly like the site which can be accessed in just few seconds. By this max traffic was also generated. And if I face any issue, I contact their supporting staff members and they very quickly respond to all my queries.

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    Review from ZaJulia Haake

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Recommended User Sentiment for SoftLayer

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SoftLayer.com : Company Overview

SoftLayer.com is an IBM company that offers Cloud Infrastructure as a service to clients from all over the world. This company was founded in 2005 and later acquired by IBM in July 2013, before it was acquired by IBM, Softlayer.com was the largest privately held IaaS provider in the world.

The company is has its headquarters in Dallas, Texas and operates from 13 data centers. These data centers are located all over the world, in Amsterdam, Netherlands, Chennai, India, several in Dallas, Frankfurt, Hong Kong, Houston, Melbourne, London, two in Washington DC, Toronto, Tokyo, Sydney, Singapore, Sao Paulo, Seattle, 2 in San Jose, Quere’taro in Mexico, Paris, Milan and Montreal in Canada. Some of the services this company offers are reseller hosting, digital marketing, gaming solutions, private clouds, e-commerce hosting among others.

Performance/Reliability and Uptime report

SATA Hard Drives and SSD disks are used in the company’s data centers to ensure that the company delivers quality-hosting services that are speedy and reliable. On top of that, the support team from the company is available 24/7 to cater to clients’ needs, which further improves the reliability of the company’s hosting services.

Hosting plans

Bare metal servers from the company operate in 3 hosting plans: the Single Processor plan, the dual core processor and the Quad Core processor plan.

The company offers Virtual Private server hosting too. Their VPS hosting offers public and private Node virtual servers. Some of the standard features of the VPS hosting are local and SAN storage, portable storage volumes, automated OS reloads, remote reboot and console access, hardware identification, private VLAN via public and private Network,  24/7 online customer support via phone and live chat among others.

Softlayer.com also offers reseller hosting, gaming solutions and e-commerce solutions to their clients.

SoftLayer review

Features and Control panel

Softlayer’s hosting services offer clients a variety of hosting features from which they can choose. Some of these features are: 24/7 customer and technical support, Soft Layer Development Network, digital transcoding, Message Queue and Notification Service, remote reboot and console access, proximity and Biometric Access Control, Digital Security Video Surveillance, private VLAN via Public & Private Network, geographically redundant DN, hardware identification among others.

Other features are dual-stack IPv4 and IPv6, API, automated OS reloads, web servers, SSD disks, RAID-10 disks, SATA hard drives, database servers, e-mail delivery services, load balancing, content delivery network,100% network uptime among others.

The hosting services from this company use a web based self-service control panel

Pros

  • SoftLayer.com offers their clients feature-rich hosting services.
  • The hosting services from Softlayer.com hosting company offer clients great performance and speed.
  • At Softlayer.com, clients are entitled to round the clock customer and technical support

Cons

  • There are currently no discount coupons on offer for clients from Softlayer.com.
  • The Company does not offer their clients a money back guarantee.

Cancellation/Refund Policy

Softlayer.com hosting company does not offer their clients a money back guarantee.

Support

Softlayer.com Company offers their clients 24/7 technical and customer support. On top of that, the support team from the company is available via phone, e-mail and live chat. Clients further have access to the Company’s knowledge layer for added support.

Conclusion

Softlayer.com hosting is a very reliable provider of hosting services in the industry. The company has steadily created a name for itself in the industry since its inception in 2005. Their service offers clients excellent performance and speedy hosting. The customer support team from the company is more over available throughout to cater for their clients hosting needs.