It is all about uptime and support for me - and Melbourneit is the best I have used with both! On the rare occasions when I have need help and/or support they have been phenomenal. They are easy to reach, easy to understand and always take care of the issue quickly! The best!
I switched to Melbourneit a few months ago after I had a lot of lengthy downtime with my previous host. My experience with Melbourneit was quite the opposite. My site has hardly been down at all. My site`s response time is also very fast. Pingdom tests have shown it to rank in the top 9% of sites tested! Melbourneit customer service has been excellent.