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Masterweb - Masterweb review and uptime report

Masterweb Review

3_half star rating   

5 Reviews

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Masterweb User Sentiment
Masterweb Hosted Sites Changes
Masterweb Analysis for 25 November 2015

Summary: Masterweb achieves 96.43% uptime last week. The Analysis graph shows that 22 existing domains were deleted from Masterweb and 9 domains were transferred away from Masterweb. The graph also shows that 52 new domains were registered with Masterweb and 12 domains were transferred to Masterweb from other web hosts. Based on social media content and conversations, Masterweb has 60% positive user sentiment.

Contact Info

Description :

Address :
50 Pleasant Street
Waltham, MA
PostalCode : 02452
Country :   US
Telephone No. :  +1 781 647 1689, Fax: +1 781 647 7604
Email :

Masterweb Reviews  (5)

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    3 star rating

     By Dean Hostguru Reviewed 14/04/2015

    Masterweb is still OK but the company should take care about their support guys.

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    Review from Dean Hostguru

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    2 star rating

     By Ananda Perwira Hasibuan Reviewed 14/04/2015

    Pelayanan pelanggan yang tidak memuaskan. Ironis memang, webhosting yang diklaim dengan memiliki pelanggan terbanyak namun memiliki ulasan dan citra buruk diantara para web admin dan blogger khususnya layanan pelanggannya. Semoga menjadi perhatian bagi IDwebhost maupun hosting lainnya. Saran saya bagi yang sedang mencari hosting, selalu cek dan ricek. Saat ini telah banyak penyedia hosting berkualitas di Indonesia. Selain harga yang ditawarkan cukup murah dan kuota bandwidth yang unlimited, support mereka juga cukup peduli dan responsif dengan permasalahan pelanggan.

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    Review from Ananda Perwira Hasibuan

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    5 star rating

     By Nia Reviewed 19/02/2015

    Master Web Network has announced to upgrade SpamExperts outgoing filtering services to 50,000 domains therefore joining email security partnership. Prior to this the team used open source software and in house solutions to fight inbound and outbound spam.

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    Review from Nia

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    4 star rating

     By Iis Istiqomah Reviewed 05/11/2014

    I am a housewife who is not clueless at all armed with the knowledge of IT, want try try making your own online store without having to buy, and thank God I know MWN. I decided to buy hosting and domains in MWN that everything is still dark for me. In MWN turns all easy, fast response. Thank MWN on pelayannannya ...

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    Review from Iis Istiqomah

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    4 star rating

     By Mudafiq Riyan Reviewed 05/11/2014

    I am very satisfied with the performance and processes of the Masterweb. already 3 times I chose Masterweb for domain and hosting services. and during the first year of this run, domain and hosting I have never experienced a disruption, if any, that no significant interference. MY PRIDE AND SATISFACTION OF SERVICE Masterweb. THANKS Masterweb.

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    Review from Mudafiq Riyan

Recommended Complaint for Masterweb

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Recommended User Sentiment for Masterweb

1.  @galuhristyanto hosting dimasterweb kan?--Sunandar_

2.  @masterwebnet mau tanya, kalo ganti domain dari blogspot apa tetap membutuhkan hosting?--rifaldifath

Masterweb: Company Overview

Master Web Network is recognized as the best web hosting provider in Indonesia. It offers best services including Shared hosting, VPS, Domain name, Managed Server, Dedicated Server, Colocation Server and customer services since 2004. It is founded by those who possess rich experience in the field of ISP since last several years. Using this exp., provider is offering their best and thus delivers max customer satisfaction. Currently company has a rich customer base of appx.75K active clients and every new month around 3K-4K clients connect with them.    

Reliability & Performance/ Uptime Report

Data Centres of company are monitored all the time in order to maintain the servers up time. Performance of servers is high and up time of servers always between 99.8% - 99.9%. Customers website and their crucial data is always have a good connectivity with web or internet and maintained in a proper manner with daily backups by which increased reliability is also delivered

Hosting Plans

Linux Hosting Personal & Business offers a complete web hosting solution comprises of Domain name, E-Mail, Website Design with several features such as unlimited bandwidth, Setup for free, 24*7 Support, DNS Manager, files upload via cPanel, FTP, Subdomain, Webstats. E-Mail based features are Unlimited Forwarding & POP, Webmail etc. Scripting features are Perl, PHP5, CGI, Perl and SSI. Database includes My SQL 5 & daily backup services are also offered. Business plans include some additional features like Web installer, Softaculous (cPanel), Telnet SSH (Spanel), Secure FTP, .htaccess, SSL, Unlimited Subdomains, SMTP, AutoBCC, Remote Database etc.

masterweb review

Features & Control Panel

  • Website Builder
  • Customer Service for 24 Hrs for first week
  • 99.8% to 99.9%. Servers Uptime
  • Spanel
  • SSL Certificate
  • Domain name & E-Mail Services
  • Unlimited bandwidth
  • Free Setup
  • FTP & Subdomains
  • Perl, PHP5, CGI, Perl, SSI
  • Softaculous (cPanel)
  • Telnet SSH (Spanel)


In terms of Customer Service, 50 customer services are served by the provider. Technical support is rendered on continued basis for 24 Hrs. for the complete first week of the month. During anytime of the day, whether it is morning, afternoon, evening or night, a client can contact to the company by using services of e-mail, phone, chat / online ticket. Team dedicated to offer support is tried to give their best to provide max satisfaction to customers.   


  • Indonesia’s best web hosting company
  • Company offers less exp domain & web hosting services
  • Free hosting & free domain is offered
  • Max no. of domains registered by MWN
  • High standard & quality products & services
  • Premium Customer Support offered
  • Flexible web hosting solutions
  • Website ready in just 1 minute


  • User is bound by a minimum contract.
  • Customer service is not rendered for second, third & last week of the month.
  • Guarantee or Policy of refunding money to the client is not offered

Cancellation/ Refund Policy

A refund policy having a provision of refunding money to the client on their feeling unsatisfied and as per their request is NOT offered by Masterweb to their customers. If clients found that the services provided are not providing full satisfaction or they are facing some other kind of issues, they cannot ask for their money back.


Master web Network offers user friendly, reliable, fast web hosting services like Shared hosting, VPS, Domain name, Managed Server, Dedicated Server, Colocation Server. A good customer support and great uptime is also offered which each and every user as a client expects from their service provider.