Score - 30
Machighway has been providing range of web hosting services for any sized businesses. It is US based company, founded in 1997. After its inception company is providing superior support and service to Mac based web owners and companies at affordable rates. Moreover, Machighway offers energy safe and reliable services with 99.9% uptime guarantee. They provide wind-powered electricity that produces more effective way of operating server space. Their customer support is available 24/7 and well-experienced support team resolves issues within few minutes. Hosting features include disk space, bandwidth, one click installation, Unlimited MySQL databases, control panel, 30-day money back guarantee and more.
By Dena Reviewed 20/12/2016
i was a long time customer who up until they sold company last year was very happy with them. After transition we began to experience more frequent disruptions of service. Late October through early December our email was essentially non-functional about 50% of time due to a combination of frequent DDOS issues as well as some other server problems. While you can get a Tier One support person by phone 24/7, either they are not very knowledgeable or have the skills to help but no access to any real information or ability to change anything wrong in your account. So typically any support involves them putting in a ticket and then you wait at least a week to hear back from someone who can actually help, In addition, since as a business customer we couldn`t function without reliable email, and they were not initially forthcoming about what was happening with this particular server, we decided to transfer. They had blocked customers from backing up c-panel themselves but after a week they did create a c-panel backup. But the file was set so that only the creator had permission to download. After days of calling to get permissions changed, I had a tech friend of my own go in and see the problem code, identify it and write the code to correct it. That way, fixing problem would take less than a minute. However, Tier One support had no access or ability to do this and it took 10 days for them to finally correct problem. (And by then file was completely out of date and I had given up and transferred our 12 accounts manually, which took an entire day.) Ultimately, our company not only lost business and $$ from the periods where emails didn`t come through, but wasted about 15 hours of time between dealing with unresponsive tech support and having to manually transfer everything. And though they have a 99.9% uptime guarantee and our email was down days on end and partial days the remaining part of 6 weeks (about 50% uptime), when I asked for a refund of the many months I had prepaid, let alone the month I paid and didn`t get the service promised, I was told i might get a third of the unused months back but no promises (it is under consideration). Not even an apology or mention of the outrageously poor performance we experienced that completely went against what they claim they deliver. I`m sad to see a good company go bad, but it has, and glad I switched.
By Alex Reviewed 02/11/2016
At least twice a year I experienced disruptions of service, with my site being down for 5-7 days (that`s the amount of time it took customer service to fix the issue, once they escalated it to higher tech support). Recently the Shared SSL URL that I`ve been using for years in order to embed my pages onto Educational platforms such as Blackboard and Canvas stopped working. A week later I was informed that change of policy that removed the Shared SSL URL permanently from the services I had subscribed for. In other terms:
1) They removed a service, without giving their customers any notice.
2) It took them a week from the moment I submitted a ticket to the moment they informed me that the disruption was just a result of a new policy.
3) They refused to refund the unused portion of my subscription, as I was on the second year of a 3-year plans.
By will Reviewed 16/11/2015
I used MacHighway for many years, mostly because I did not want to take time to find a better provider and when there were not problems it would work for months on end. But whenever they did not work, it was always considered to be the user rather than technical issues with the service.
I have used Macs since the early 90`s and done all my own work on them, so know the Mac better than most, including most MacHighway support, so the default to user failure always galled, especially since the problem always turned out to be on their side.
The most recent was spam. I started getting loads of it pretty suddenly with several addresses and none with 2 others. Their SpamAssassin did not really help. Tried their fancy spam service for $6.49/month and it fixed most, but I could not interact with it to see that it was not filtering good messages and now my price was 11.50/mo. Many support emails, and some of the guys really tried, but within their culture, the user is always at fault so it got irritating. Finally I was told I had one month left of service. I was fired. I was costing them too much time for something they would/could not fix.
I setup with Little Oak, who`s support to date is quite knowledgable. I have a handful of spams/week with the exact same email addresses and SpamAssasin set at 10 (less aggressive than default) whereas, with it set at 3-4 on Machighway I had 100 or more spams a day from 3 addresses.
Still my fault at MacHighway, I am so glad they stimulated me to finally move.
By Robert Reviewed 08/04/2015
Worst hosting site known to man. Techs are rude, the people are most unhelpful. Our site was hacked (it was a word press site), and our domain was spamming. They took the site down, which I understand. When someone went to our site it said it was "SUSPENDED". We got our webmaster on the issue immediately. They refused to let us log into Cpanel so we could access the files to resolve the issue.
Essentially, they took us down 3 different times with only an email as notice, not even to my business email to a back up personal email account.
Then they kicked us off the site, we asked for access to get a copy of the data and they refused. Asshats! 34% of our business comes from the website. They were unhelpful, unprofessional, just absolute jerks! Do NOT recommend anyone using them. They`ve done the same thing to a couple of clients we referred to them. We won`t be referring our clients to them any more.
By Glenn Reviewed 19/11/2014
MacHighway has recently offered people a new product which is used to create their own websites for their small businesses. It provides a new tool which is useful in creating domain, building websites, get their emails to enhance their business. The service cost starts at $4.95 a month and providing SEO services and features also.
By Martina Schmitt Reviewed 27/06/2014
In my opinion, Machighway is a good web hosting provider; like I avail their plan and I got so many features with other important things to host my website:
?Security- the Company offers various options related to safety and security of data like their spam assassin or virus filter and Advanced Spam Quarantine to check or screen the mails and to protect their users and website against hackers, the company offers trust seal and malware scan to lock the website. Their above tools are required by every client in order to provide optimal protection to their websites. Really these tools are great as I am feeling very confident because my data is safe and so everything.
?Uptime guarantee- The provider offers 99% uptime on my website. The company understands the importance of their client?s website and their trust on them and accordingly they take their actions and credit our account for the hiring of complete month?s service.
?Money back Guarantee- The provider will return your complete web hosting fees within 30 days if you are not satisfied with their web hosting services.
?Complete Wind power-The client reduces the environmental impact by choosing this provider. The company buy credits of wind energy.
?Complete Customer Support- the Company offers efficient and complete customer as well as technical support to their clients for 24 hrs a day. Whenever I need their help, I just gave them a call and they revert with the satisfactory and appropriate answers which delivers me max customer satisfaction. If I drop them a mail, then they revert instantly with the solution of the problem and that too very fast. The staffs is very efficient and knowledgeable, they have vast amount of all the required info and answers of all your queries whether simple or complicated ones. The company is having community forums, phone and e-mail support for their clients and by all this they definitely satisfy their customers a lot.
?Support to the Mac users- If you are using the hosting services of this company or a customer, and then you don?t need to ask their customer care staff also, as their online support is available for their clients 24 hrs a day on their website. You just need to visit their site and you will get all what you want. On the website, their instructions on how to resolve the queries are given step by step and some video tutorials are also given, which user may go through on the site to see how to resolve the queries or how to follow each and every step if problem is to be solved at the user end and is complicated one. Thus, the company offers tools which offers unmatched expertise and support.
By Kristina Scott Reviewed 21/05/2014
The provider offers various web hosting plans containing different hosting features to host the websites with specials like domain name can be registered without any charges with their any yearly, biennial or triennial web hosting plan.
By Stephanie Acosta Reviewed 31/03/2014
The company is very good. I like their services a lot. It offers wide website builders or developers which are very easy to use on all their web hosting packages. I Sign up for their package and avail their installer which works on just one click in order to get Joomla, Drupal, Concrete 5, Word press on my website.As I am a fresher and I do not understand so much about the websites, I don?t know how to develop websites so, their easy site builder feature help me a lot and other people who don?t know much about the websites. With this feature, their customer and technical support both are perfect. Already their feature helps me a lot in building websites and with this, if I face any kind of issue then I just called them and they revert with the appropriate and satisfactory answers. So, overall I am very happy because with their great features I am getting their great level of support also.
By Carter Yeager Reviewed 21/02/2014
Machighway is a great web hosting provider. It offers various web hosting plans containing several features and tools relevant in the context of web hosting such as redundant web hosting on automated basis, hosting of more than one site, tools for promotion and SEO, private e-mail addresses at their clients domain name, installation of Drupal, Joomla, Word press, message boards, -commerce and many more on just one click. I am very lucky that I have been connected with such great hosting provider which offers so many features and useful tools to host my website. Another good thing is that all these things are available at an affordable price at only 2.95$ per month.I used these features and their hosting services to host my three websites and I am very pleased to say that my decision of availing the services of this provider is totally correct as I am totally satisfied with the services, features and support of the provider.