Score - 87
Ixwebhosting focus mainly on 100% customer satisfaction by offering best hosting solutions around the world. Their solutions are personalized and unique based on customer support program. The company includes efficient and hardworking engineers who are available 24/7 to resolve customer’s technical issues and provide instant resolution. Completely risk-free business. On top of this, they offer 30-day money back policy for those does not want to continue with the services. The success of any hosting company rely on its uptime, that why Ixwebhosting provides 99.9% uptime guarantee, and their tier 3 n+1 redundant data center keeps a site up all the time.
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By Mohamed Nawareg Reviewed 28/04/2017
I appreciate IX service very much, specially their customer support. They really are the best. I would like to thank ixwebhosting for that and I want to recommend their service for all people.
By Anne Mills Reviewed 06/04/2017
Great customer care service and thank you Anastacia for all your help today. And I really appreciate your summary email here as well - great to reference too. I must say your level of knowledge in fixing our problems - as well as support/attitude while going thru the process was refreshing and amazing.
Will follow the steps once we move the site to the domain level - and fingers crossed all will go well. Thank you very much again
By Herschal Hill Reviewed 24/03/2017
Now that they all have recovered from the relaxing rest they had last week, I want to thank IX for their hard work to get us back up. I especially want to complement those who were on the firing line dealing with irate customers. You handled it with great professionalism, I would like to have heard what wan`t said, or maybe not. I do hope things were learned to prevent this from happening again but, my thanks to all of you.
By Chuck Ward Reviewed 14/03/2017
Kirill Pratsko has provided me with exceptional service. I have been struggling with an email host transfer issue since Tuesday of this past week. I believe he has solved my problem. The chat was very positive and helpful. Kirill is a great represent for IX: Patient, knowledgeable, helpful, and considerate. Great customer service. Sincerely, Chuck Ward!
By Michael Rodriguez Reviewed 23/02/2017
Great service with their rep, they were able to help me figure out the problem and work with me until I had it up. I appreciate the great support from IXWebHosting!
By Garret Corbett Reviewed 17/02/2017
I just wanted to say that I recieved excellent customer support from Artem Matvienko and my problem was solved quickly and without any issues. Thank you IX for all of the help!
I have been with IXHosting for about 2 years now I believe. For some reason I am always managing to mess things up and IX guys are always there to quickly help me in any way that I need. I have worked with clients who have bluehost and godaddy before and I assure, THIS IS NOT THE CASE WITH THEM! guys are extremely exceptional with their customer support and I like to do all that I can to show how much I appreciate their help. I am a web developer and my main website is corbettwebproductions.com. Thank you ixwebhosting again for all of the help! You, Artem, and the rest of the staff at IXwebhosting is the reason why I stay and why I will always recommend you guys to anyone else who is interested in web development!
By Hunter Miller Reviewed 25/01/2017
Just wanted to say IX that you guys are awesome and thank you! I appreciate you guys pushing back the charge date and working with me on my last payment! Thanks for being flexible and awesome!
By yu zhu Reviewed 14/12/2016
Very good, their fantastic service, always as I did and I do, I recomend IX Webhosting to all my friends and acquantances
It is my very pleasure since I have their both hosting itself and the staff`s professional and patient service, remarkablely, for a long time, and I will be their loyal customer. And in fact I have recommended my friends to use IX hosting.
By J P Cook Reviewed 07/12/2016
When you said, ``I am with you, take your time`` I about lost it. Any time I work to solve the mysteries of the web/internet it is stressful. When I saw, ``I am with you`` I had a sense that I really do have your help. So many companies dial back their customer support to the point that you`d be lucky to get an answer within 45 min. And then it`s the wrong answer. I`ve noticed that the customer support from IX is really very good by any standard. An your support, Anastacia, was the all time best. You made me feel safe. Thank you
By Mark Lee Reviewed 24/11/2016
I really got the good news, and thanks to Sergey who spent hours on helping me with solving the problem. Great thanks to Greater advanced support specialist Sergey. He is really a great help to customers like me. IXwebhosting.com can think of a way to give a raise to the staff like Sergey
I will recommend more people I meet to use your company`s service and products
By Rachel Ecker Reviewed 20/10/2016
``Awesome customer service and I cont, to be very happy with this company``
By William Brooks Reviewed 14/10/2016
very helpful. Eventually successful. However, I claim the information posted on their web tutorial is incorrect. What Kirill sent me did work.
By Gaynor McCartney Reviewed 22/09/2016
Great help from IX Webhosting. Kyrill had a lot of patience finding out what i wanted and answered clearly. Thank you IX
By Nassim Jhangir Reviewed 08/09/2016
``I would like to say thanks to IXWebhosting for very quick help and amazing support. They are the best and the most wonderful team
?I never had this super response, & positive aggressive strategy to help customer services, let me tell you I have been customer for many hosting companies, none is best as IX team. I have browsed their different pages, and got the whole idea what is going on, example who is watching me or page trace & ready for help at each page of your website, from regular pages to ?hosting panel?. I am still surprised how they made all this possible to helping thousands of customers. Yes I would love to hear from IX about this possibility.?
By mike harmon Reviewed 26/08/2016
``Anastacia is a great help. All of the people from IX are very highly trained and knowledgable.
You are free to say anything you want about your service that is good and I will swear to it! IXWebhosting is the only reason I am on the web today. Most people are like me and do not
have money to do all the things it takes to thrive online. We barely manage to get the basics
done. And there are always new programs and add ons that make our sites more attractive or
secure or whatever. And all I have ever had to do is ask what am I doing wrong and it is fixed! I
do not know how they can offer the help they do for the prices they charge.... AND PLEASE do
not raise them either :)
PS I do feel guilty as I do not have a link advertising for IXwebhosting. I will add to my link pages but would be nice to have the code and icon for the main pages.``
By Sergio Coello Reviewed 05/08/2016
Anastacia Belan is so far the best support agent ever, right away she identify situation and help
By James McKenna Reviewed 15/07/2016
Evgen was clear and concise. My general problem was intermittent and possibly at my end. He solved my immediate problem and gave me a useful suggestion for the future.
By Radu Repanovici Reviewed 16/06/2016
I`ve been an IX customer for many, many years....and probably more to come. The reason for this was the support that I`ve received.
By Susie Reviewed 14/05/2016
IXWebhosting is the worst. If I could give them 0 stars, I would. Never ever host with them unless you hate your website and your money.
By Herschal Hill Reviewed 28/04/2016
I am pleased to be able to report that it now seems to be working. It has been a long time fixing but, you can not know how elated I am that IX Customer support folks did. Thanks for taking the time to listen to me, understand my problem and then fixing it! I just needed the right people working on it and they all were that ``person.``
By zeyad alalwani Reviewed 13/04/2016
As I said before and all the time I will say: They are very good company and supporter. today my issue resolved by Anastacia Belan. I am very happy to be with IX. Thank you very much IXWebhosting.
By Denise Dufresne Reviewed 31/03/2016
Thanks IX and Dima for helping me solve my problem. I followed his detailed instructions and changed my IP number last night myself in my control panel. My site was down for a few hours but this morning I woke up to a new IP working just fine and free from interference from another website using my IP.
By Antony Pratap Reviewed 17/02/2016
``I would like to thank Ruslan Simchenko! IXWEBHOSTING has a brilliant agent. The agent did not hurry through the concern, instead heard it out, explored and fixed it in a jiffy! My day was done!
Thank him again, he sure needs appreciation! I hope the team recognizes it!``
By RichardHighet Reviewed 20/06/2015
Disastrous experience: I placed two hosting accounts at IX Hosting - a cloud server and a Unlimited Pro. The cloud was costing me about $500 per month and it was terribly poor and support was near the same. I switched away after 4 weeks to softsyshosting - and they are awesome! I`m moving my regular Unlimited Pro too though to InMotion because IX spam filtering is the most useless service ever, letting through over 100 spam emails per day, I find their cPanel extremely antiquated and entirely lacking of features or ability to configure. And again support ticket response times for the general hosting services are in my opinion poor (response times are measured in hours IE: 8-10 hours!)
By Emma Louise Reviewed 01/06/2014
I do not like the services of IXWEBHOSTING COMPANY as my exp with the company?s services was not good. In the last 8 days, everything was almost over, like on 23 Mar 1st incident happened, the company?s servers goes down for complete 3 days and so my website also goes down. I told them my issue, they just felt sorry for the same, apologized and moved on. On 26 Mar, after three days no improvement from their side, servers were still down and so with the site. No e-mail and no web hosting services. From last three days, my lucrative blog was gone black. I got very frustrated as it affects the working so much because all my data i.e. database of word press, website data all stored on the company?s server and I am feeling very helpless, so now I am planning to move everything to the new web hosting company.
By Rachel Doherty Reviewed 21/05/2014
I found this provider when 2 years back I was searching for the web hosting companies and to found the best one, I read the reviews of many hosting companies and I found 90 percent of the reviews of this provider positive and good. So, I opt for this one and using it from last 2 years. Actually that time my website goes down for several no. of days because of the servers which were inadequate, I am using of one local hosting provider. Then I went with IX Web Hosting due to their some features such as the provider offers unlimited disk space, unlimited bandwidth, dedicated IP?s and all this at low prices.If I face any issue, I gave a call to their supporting rep. And they correct the issue, whatever I had. Their support is of such kind that sometimes they go just out of their way to help their customers.There was a thing which I really like their most is that when there was any kind of problem with their servers, they took the entire responsibility and fix the same within a very short period. The support they offer was also too good, they were available 24 hrs a day to help you; in the early morning as well as in the mid of the night. They try to offer 100% uptime, so that their clients do not wait for so long to load the web pages.Overall my exp with the company is very good.
By Norziyana Abd Reviewed 06/05/2014
I am a fresher and I am not from technical field so when I avail the service of web hosting for my web site I was having some technical issues in my web site and I don?t know how to resolve them on my own level, so I need the help of tech staff of the company and when I asked for their help and good thing is that they helped me a lot..IX Web hosting customer support staff just rocks...
By Robert Grindstaff Reviewed 24/04/2014
IX Web hosting in terms of features offered in their web hosting plans are very good. Features such as unlimited bandwidth, unlimited disk space, SSL Certificate, control panel and many more offers by the web hosting company IX Web hosting. They are good and compatible with my web site. With features I also like their services very much especially their customer service, as their customer care rep is very talented and expertise in the field of web hosting. Their rep is mostly from technical back ground, good knowledge of tech terminology, good knowledge of tech terms and many more. So, if I face any kind of tech problem in my web site then their tech staffs is there for my help.
By Darrenz Mines Reviewed 07/04/2014
I was connected with ixwebhosting from last no. of years and now I have acquired good knowledge of the provider. I select this provider because it was among those web hosting companies which offers hosting through unlimited domain name only on one server, unlimited web space, unlimited bandwidth and great prices. There is a no. of things which make this provider good. Like it offers great uptime, when you open your website, its web pages will be loaded in seconds and you will find all the content on your web page, it?s not like half of the content was missing from the page. Next their add on`s such as webalizer functions in a right and proper manner. They offer great level of customer as well as technical support. And that too in a fast and proper manner. Their rep were experts and also good at tech terminology and terms. I just need to give them a single call or mail and I found that my issue gets resolved within few min. Their FTP is also fast, I don?t need to wait for so long for the uploading of files.
By profession, I`m a web developer and I develop web applications and for this I mainly offer domain hosting to my customers. I avail the services of this provider and everything goes very smoothly. May be it is a good deal. I never face an issue when I or my clients were unable to access my website. All the things worked in a proper manner. I don?t need to wait for anything; especially their level of response is extremely fast. Overall, I am glad with the services I got from the company.
By Benjie Villanueva Reviewed 25/03/2014
I would like to rate ix webhosting good level of grade as well as marks. Two years ago, I started using the services of this company and like other people, I found it simply amazing. Recently, the provider puts limit on some of their services like on hosting account domain name is available at free of cost but this deal is applicable to only old customers. If they found anything wrong or suspicious with the website, they inform regarding the same immediately. They also made updating to the servers instantly. Like few days back, on my rail web site, I required to run the ruby in the new version as the prior version is version 4.1 so I request them and they have updated the same in just few min. This is a great web host.
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