Score - 20
Summary: Coolcom achieves 100% uptime last week. The Analysis graph shows that 0 existing domains were deleted from Coolcom and 0 domains were transferred away from Coolcom. The graph also shows that 0 new domains were registered with Coolcom and 0 domains were transferred to Coolcom from other web hosts. Based on social media content and conversations, Coolcom has 77.78% positive user sentiment.
Description : Hosting Review - Coolcom reveals visitors sentiments, feedback and user experience with reviews, ratings and comparative charts.
By Jay Mitchell Reviewed 22/09/2017
With our site being extremely relevant right now we needed a place that does more than be nice on the phone until they have our credit card and we found that in Coolcom. Extremely well spoken and very smart - they are always willing to help us with absolutely no feeling as though we are problematic. I too would 5 star them but we are fairly new so I went 4. Next year I will change it if things keep going as they are.
By Alec Coskov Reviewed 19/09/2017
We have a busy store that needs to have the internet presence up and running at all times. Having spent time at two major firms led us to try a more personable shop and boy am I glad we did. Refreshing is all I have to say about working with real people that are on staff rather than farmed out people. Breath of fresh air!
By Sean Maguire Reviewed 15/09/2017
No question I`m in the right place, I`m happy to give Coolcom a review. Started my site 4 years ago and even though my site is a target - they never made things hard. In fact, they taught me ways to protect it. The group is very personable, they treat me as an individual rather than one of a crowd and that`s how I like my support to play out. You could not convince me to move, not even to free hosting - some things are worth paying for and my business needs the kind of backing they provide.
By Trish Lee Reviewed 12/09/2017
My Cosmetics company can`t afford to have downtime, so when I found Coolcom I stuck with them. The guys are smart, and they share a lot of their knowledge - I need that as I`m a small operation trying to get by in a big kids game. The advantages to having a place like this on my side have been immeasurable. My Coolcom review is based on 9 years experience and in that time I have gotten so much good advice in both software and marketing. Such a good bunch.
By Peter Briggs Reviewed 11/09/2017
We are very happy with the support and professionalism at coolcom. Our site can`t afford to dilly dally with phone banks so one of our most prized features is the knowledge that we are talking to Canadian people that are on staff at coolcom. Our coolcom review puts them tops on our list of hosting companies without hesitation.
By Kam Richards Reviewed 09/09/2017
I`m going 4 stars on my coolcom review because we have only been there for 4 months. I feel a year would be more appropriate for 5. We moved to Coolcom recently as our site had been hacked elsewhere. While the site we moved was still hacked, they gave us the exact steps to fix it (and stuck around to help). I found the tech staff to be extremely experienced and the admin people to be understanding of our situation. I can`t see moving away from Coolcom anytime soon, the extra couple dollars has been so worth the volumes of personal support we seem to get out of it. (I did find that the use of a help desk rather than phone was at first a bit confusing but being a control person it is hard to delegate. But when I did finally use it.. wow.. I now know I can just leave them with a problem and go about my day). So far great job on Coolcom though.
By Barry Allen Reviewed 08/09/2017
Been with Coolcom for about 4 years now, for both email and site hosting. Fantastic service, and very dependable! Never had an issue with my email nor site - if any hiccups occurred, they were addressed immediately. For us, booking bands and promoting artists across the nation - it is VITAL for us to be constantly seen/heard and Coolcom certainly delivers on all fronts for us.
By Pat Beyer Reviewed 07/09/2017
I moved to Coolcom appx 6 years ago. To date my support and service has been fabulous. They are more expensive than megashops but then they are very personal. I run a very large patient support group so downtime and other issues are not acceptable. Depending on the issues I bring to support I find the person who helps me to be very knowledgeable, in particular I found their security advice for my joomla site to be helpful. The cost is higher, but my needs are not worth risking failure for the sake of a couple dollars. I like the very personal support and genuine interest they take in my business.
By David Thompson Reviewed 10/06/2016
Their phone number is answered only by voicemail and messages are not returned. Their ``support department`` cannot be reached without logging in. If you attempt to fax their form to establish access to your account you will find their fax number is not in service. Google lists this business as permanently closed and the last two locations of this business were in residential townhouses. All indications point to a home based business / one man show.
Registration details for domains are hidden. No whois information can be accessed. No ability to transfer your domain without logging in. No ability to modify your nameservers. No intelligent life! BUT they will charge you $50 for a $10 renewal if you cannot access your account... No conflict of interest there right?
By Bernie Garrett Reviewed 02/12/2015
Very poor customer service (rude) and wanted another $10 to move my domain in a timely fashion. Avoid.