Domain Admin : Live Chat

DashboardDashboard

Dashboard displays the summary of activities happening on your domain. Dashboard has three sections. First, it show the overall served visitor ration and the average of time spend by per visitor in chat room.

Stats

This tab represent the count of visitors, which are visited your website, login in support room for support and served visitors by agent, with graph. By default last one month visitors details show up in graph. You can choose date range as per choice to check visitors count. Graphs can easily download in different formats (.png, .jpeg, .pdf).

Chat History

Domain admin can check agent and visitor chat history. It stored for future reference. Domain admin needs to select the data or data range first, then agent name and last served visitor name. Chat History will show up in different window. Agent names which provided support for visitors, come in Agent dropdown according to the selected date range. And as per the Agent, served visitors email id come in Visitor list. At a time domain admin can check one visitor history. To check the different visitor history just select the visitor email id from the visitor dropdown.

Appearance

Appearance tab provide a facility to modify chat window appearance. Domain admin can choose text colors and background colors as per choice. Some themes created by ChatWoo team. Domain admin can choose any one of them of can create own them. The created theme preview also display at the creation time to check how your theme looks like.

SettingsSettings

This tab provide an facility to Block IP and set chat Window State either open or close. Domain Admin if wish to blog an IP from where unwanted chat request comes, can block that IP. There are two stats of chat window 1. Open 2. Close. In open state, visitor would able to see the area where name and email id is entered to start chat. In Close state, visitor needs to click on chat window then he would be able to see the area where visitor name and email id is entered.

Profile

Profile tab display the Full name of webmaster, his email id, current plan, and expiry date. Domain admin can change the password from this tab.

Widget CodeWidget Code

If due to any reason widget code deleted then you can find the widget code here again.

Customize ThemeCustomize Theme

Customize Theme tab provide a facility to modify messages content and labels text appear on chat window to guide visitors. Domain admin can change the text in his regional languages as well.