ChangeIP - ChangeIP review and uptime report

Hosting Review - ChangeIP

1_half star rating   

7 Reviews

Overview
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User Sentiment
 
Sitegeek Rating
 

Score - 25

Summary: ChangeIP achieves 97.51% uptime last week. The Analysis graph shows that 0 existing domains were deleted from ChangeIP and 0 domains were transferred away from ChangeIP. The graph also shows that 4 new domains were registered with ChangeIP and 0 domains were transferred to ChangeIP from other web hosts. Based on social media content and conversations, ChangeIP has 14.29% positive user sentiment.

Contact Info

Description : Hosting Review - ChangeIP reveals visitors sentiments, feedback and user experience with reviews, ratings and comparative charts.

Address :
PO Box 2333
San Marcos, CA
PostalCode : 92079
Country :   US
Telephone No. :  1 800 791 DDNS
Email :  sales@changeip.com

Hosting Reviews  (7)

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    1 star rating

     By Daniel Watson (Dan) Reviewed 08/02/2018

    A lot of functionality on their website is broken - registrar lock, nameserver updates, contact info updates. For a paid service I`d prefer something that works most of the time.

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    Review from Daniel Watson (Dan)

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    1 star rating

     By M Anam Reviewed 25/10/2017

    Avoid at all cost. I transferred the domain here so that I could use the DNS service but even after paying an additional year for the domain, the domain was showing the same renew date. So I asked support but could not get a proper reply. In the meantime, my domain transfer failed. I asked them why and again they failed to explain until they finally gave up and forwarded me to their main admin. 20 days later, still no reply from the admin and my domain is in a limbo. I have finally reported the transaction as fraudulent. Avoid at all cost.

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    Review from M Anam

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    1 star rating

     By Jack Kavanagh Reviewed 06/03/2017

    Just bought a year subscription, recieved a very unfrienly error when attempting to do access the server I had paid for ``Not Found The requested URL /accounts/vnc.php was not found on this server.`` Have sumitted a ticket but judging from the website and state of the servers customer satisfaction isn`t a priority.

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    Review from Jack Kavanagh

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    1 star rating

     By Eric Halsey Reviewed 04/09/2016

    I was also a long time customer until today. I don`t think I had ever used their support before last month. I didn`t realize my DNS had lapsed and they wanted to charge me a late fee to turn it back on. This doesn`t make sense as it doesn`t cost them anything. After a few emails they were able to remove the late fee but then my DNS didn`t work. I submitted replies to 17 different emails I received and after a 8 days of DNS outage they finally were able to restore service. I asked for them to call me or provide a number where I could reach them and they would respond with ``Appologies for our inconvenience. Issue resolved now.`` I asked them if they were a bot and received the same response. They are a bot or they do not understand English. Buyer beware. These guys are ok unless you need support which sucks really bad.

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    Review from Eric Halsey

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    1 star rating

     By Myles Wilson Reviewed 14/07/2016

    i was a customer until today when I realized they started billing me for two services when I originally had only one. The support is pathetic. You must log a ticket. You can respond to emails. They explain nothing. They ignore questions and requests to speak to a rep. If you value honesty and customer service look elsewhere.

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    Review from Myles Wilson

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    4 star rating

     By Daniel_b Reviewed 09/12/2014

    Changeip are brilliant! I have only been with them a short while but the support is amazing, I dont know how they do it. I have yet to have a question that they have not been able to answer for me

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    Review from Daniel_b

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    3 star rating

     By Frank Ward Reviewed 09/12/2014

    Changeip has to be one of the best web-hosting providers out there. Always super-helpful where they can and since moving a couple of sites over have found and fixed problems I never knew I had.

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    Review from Frank Ward

Recommended Complaint

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Complaint  ::  I was also a long time customer until today. I don`t think I had ever used their support before last month. I didn`t realize my DNS had lapsed and they wanted to charge me a late fee to turn it back on. This doesn`t make sense as it doesn`t cost them anything. After a few emails they were able to remove the late fee but then my DNS didn`t work. I submitted replies to 17 different emails I received and after a 8 days of DNS outage they finally were able to restore service. I asked for them to call me or provide a number where I could reach them and they would respond with "Appologies for our inconvenience. Issue resolved now." I asked them if they were a bot and received the same response. They are a bot or they do not understand English. Buyer beware. These guys are ok unless you need support which sucks really bad.--Eric Halsey

Changeip.com : Company Overview

Changeip.com is DNS provider with dynamic & enhanced DNS, it also renders six TLDs, free DNS, domain hosting & every hosting services in great price with excellent value. With 16 years of experience, it provides backups with disaster recovery, support which is quick without any advertisement, reliable data centre & much more. It allows a customer to have flexible full control on their domain. With dynamic DNS, it also provides SSL, domain transfer, simple DNS hosting, domain registration, email hosting etc. in affordable price.

Reliability & performance

In 2013, changedip.com launched a completely new & revamped website. The aim of new website is to render user crisp performance, intuitive interfaces & outstanding support. It hosts its server at data centre in Miami with various reliable facilities. Dynamic DNS ensures a customer for blazing fast backend. Its breed technology makes website hosting simple to use & reliable. POP3 & SMTP technology makes domain name management easy & convenient. XMPL output allows for further integration.

Hosting plans

Changeip offers various plans; it includes simple dns, free dynamic DNS, premium dynamic DNS, email hosting, domain registration, domain transfer & SSL certs. Simple DNS allow modifying, adding & removing domain with an easy to use interface. It is available with an option, it could be free of cost if a customer would transfer domain to chsngeip. Dynamic Domain name systems (DNS) is an advance form of standard DNS for better performance & faster. Another plan of changeip is email hosting through which user can handle his email account from any place he wants with storage according to money paid. It offers unlimited domain registration (.net, .org, .com). With it changeip offers unlimited domain transfer. SSL certs or certificate makes easier for doing online business.

changeip review

Features & control panel

Dynamic DNS renders ability to give a domain name to dynamic IP address. It offers them hosting for solid, reliable, bullet proof domain registration & transfer services. Its high-quality IMAP/POP3 & webmail when attached with customer`s hosted domain gives excellent results. It comes with antivirus & antispam facilities. Its customer does wish to select a domain name of his own choice. If the user wants then he can purchase a brand name for the domain. Everything else is controlled by changeip.com to give customer best registration experience & business stability.

Support

Changeip.com renders support facilities through email for 24/7. It has step by step knowledge base, separate client area, server status, network issues, domain checkers etc. on its website. It makes easy for a user to work.

Pros & cons

It provides various facilities related to domain usage at an affordable price. But a customer can contact through phone only in office hours & there is no refund policy. Due to this if a customer does not like its services, then he has to wait for time.

Refund policy

There is no refund policy. There is only one option if a customer transfer his domain to changeip then he can get its services free of cost.

Conclusion

Changeip.com is a web hosting company deal in domain hosting since 1999. It renders six TLDs, free DNS, dynamic DNS, domain hosting & every hosting services in great price with excellent value. It hosts its server at data centre in Miami with various reliable facilities. The aim of changeip is to render user crisp performance, intuitive interfaces & outstanding support.