Summary: Arvixe achieves 98% uptime last week. The Analysis graph shows that 4 existing domains were deleted from Arvixe and 18 domains were transferred away from Arvixe. The graph also shows that 45 new domains were registered with Arvixe and 8 domains were transferred to Arvixe from other web hosts. Based on social media content and conversations, Arvixe has 54.76% positive user sentiment.
Description :Address : 7031 Koll Center Parkway, Suite 150
By Nun Ya Reviewed 29/11/2015
It was Wednesday night, Black Friday eve 2015 when my server went down. No cpanel, no web-site, no email access. It`s now Sunday morning. Support response was virtually non-existent, and what response I did receive from India was equivalent to chatting with a Live Support online, meaning they really are not equipped or educated to assist. So long Arvixe.
By Eric Reviewed 22/11/2015
I opened a hosting account with Arvixe in November 2013. The first 18 to 20 months were great -- our websites & email worked nicely, the cPanel offers many useful choices, and the hosting price was reasonable. But then, in late spring and early summer of 2015, what had been rare but occasional ``quarterly`` problems began to repeat themselves monthly, and from there those issues escalated into weekly and sometimes daily hassles.
Our email service quickly deteriorated -- some messages arrived within 1- to 3-minutes after being sent; some arrived 1- to 2-hours after being sent; a few arrived 1-to 3-days after being sent; a few bounced back to the senders with error messages; and unknown others simply disappeared without a trace. And, from time to time, our websites were dead for minutes or hours. Eventually, in early November 2015 and with NO advance warning, Arvixe took its server offline (all of our email + websites + cPanel access were totally dead) for more than 50 hours. Arvixe`s support staff issued repeated apologies while failing to explain what happened or when their server (along with our email + websites) would be back online.
During the 50+ hours of frustrating down-time, I looked at new hosts and at hosting reviews -- and discovered that MANY people have had problems with Arvixe. When our websites and cPanel access reappeared, I downloaded copies of our web files plus email setup data. Then, after 18-months of Arvixe`s good quality service followed by 4- to 6-months of their poor to horrible service, I opened a new account at a different host (which provides more features at a cost 40% lower than Arvixe`s), uploaded website files and email setup details, and closed my Arvixe account in mid-November 2015. So far (2-weeks into a 2-year term) our new host`s services are working perfectly.
LESSONS LEARNED: (1) Keep a local backup of current web files and email setup data. (2) Instead of waiting (impatiently) for 50+ hours while Arvixe tried to get its act together, I should have transferred immediately to a new host. From start to finish, that move took just a few hours -- beginning with new host sign-up, followed by uploading of data, pointing 5 domain names to new nameservers, and then waiting for the new information to propagate throughout the world wide web. Our ``new`` email worked almost immediately, and our ``new`` web pages showed up within an hour or so after nameserver pointers were updated. (3) Shop around -- our new host offers more features at a lower cost. (4) Check the many online reviews.
By Michael Moshy Reviewed 09/11/2015
Everything was fine with my wordpress site until I upgraded it and hosted it through arvixe. Site got hacked. The arvixe customer support system was down for over a month. Now they responding through generic emails attached to my ticket number. I`ve requested my account canceled and my money back though I`m unsure they`ll even do that. Such unprofessionalism. Do yourself a favor and host your website somewhere else, even if you have to pay a bit more. My website is down indefinitely because of this massive inconvenience and lack of professional help from Arvixe
By Chris Reviewed 07/11/2015
Arvixe has gone from bad to horrible. After they got sold to EIG there is nothing left of the company except for the logo. Arvand (the former owner) is gone. The staff is gone. Servers are moved. Support is gone. User forum is gone. Soon all customers are gone too. RIP Arvixe.
By A. Seidel Reviewed 07/11/2015
No complaints. Costumer service was easy enough to get in touch with, and they helped me solve my problem without much fuss.
By Pete Willard Reviewed 04/11/2015
They *were* good, once. Now there are regular outages. They claim they are upgrading, but I can only assume now that the people doing the upgrading are actually *downgrading* what they deliver and it`s being done by people who have no idea what they are doing. There really is no excuse for downtime that adds up to more than 48hours (and counting) when the main page on the website says 99% up-time. They just can`t claim that anymore. Advice: Unless they fix their migration of services process (which now fail constantly) and fix their "lack of" support issues pronto, stay away... or leave Arvixe.
By Michael James Reviewed 02/11/2015
I wish that I had found the reviews this site before using Arvixe.
After reading an online PC Mag review that was positive, I decided to go with Arvixe last summer.
From the beginning, it and it was not a smooth transition as they had promised, but their tech support worked with me and I got through it, with my site only being down for one day on the weekend we transferred over to them.
Then in August and September, we started getting notifications from ********** that our site was down. Something that I never once experienced in 7 years with my previous web hosting company.
Towards the end of September, we seemed to get notices at least once a week as well as our email being down.
In October I started tracking the dates that we our site was down: October 1st, 4, 5, 11, 12, 15, 22, 23, 25, 28. That`s 10 days.
When I first started using them, they promised 24/7 phone support, which as I previously stated, I got.
Now it`s Monday - Friday, 8:00 am to 5:00 pm.
I have yet to get through to phone support or sales (I tried sales out of desperation), because I keep being put on hold for 30 minutes or more, before I have to hang up.
We are a service based electrical company and the internet has replaced the phone book for us.
We rely on our webpage to bring in new customers from our area.
For our website to be down, 30% of the time is disastrous for us.
I`m just going to take this as a $60.00 loss and move on.
There are some other reviews here that mirror experience with Arvixe.
I now know to never trust a tech review in a magazine.
Owner of A Custom Electric
By Vielka Martinez Reviewed 01/11/2015
We are also *so* done with Arvixe, as of this morning. We have been using this service since 2003 and it has always been very reliable, with customer service that was relatively fast and professional. In the past 6-7 months, however,up-time has been spotty. But we were able to push through with some less-than-stellar support, but manageable. Fast forward to the past two weeks and both the up-time and support have been absolutely abysmal. I`m only saying that because I can`t think of a term that is worse.
We have multiple domains and add-on domains hosted there and several of them have been down for the past 8 days! One of them is critical; a non-profit that kicked off a fund-raising campaign, however, no one has been able to send/receive email, and the website is down. This client has lost several thousand dollars in funding revenue which is the life blood of a small non-profit. That`s just one impact of this `service`.
As mentioned earlier, their support number is no longer working (a recording that it is down for upgrades and will be available soon - in the meantime, we can use the web to search for answers). The only way to get in touch with them is to use their support chat. I wasn`t fortunate enough to get someone in 15-20 minutes (which would have been ideal, relatively speaking.) Instead, we fired up the chat request, got a message that unusually high volume made the wait times longer, but we could use the web if we didn`t want to wait. Since what we needed wasn`t on the web, we waited for a technician to come online. This meant launching the chat applet and waiting...and waiting....annnnnnd waiting. Of the 5 times we initiated the chat over the past several days, we just opened the window, minimized it and waited for the alert that the technician had connected. The first time, we got someone in about 30 minutes. All subsequent times (and this is no exaggeration or embellishment at all - we timed it); 44 minutes, 28 minutes, 2 hours 12 minutes, and the last time which was Friday, 7 hours. Unbelievable? I launched the chat request, minimized it, after a while I forgot it was even open, went to the gym, to training, and then to the auto parts store. When I came back home and jumped on the system to do some work, after about an hour, "Ding!" What the hell was that? Lo and behold, the tech jumped online with a, "Hello, what can I help you with today?" This was literally, 7 hours and 22 minutes after my initial request for chat.
Fast forward to today, when our site still was not up (despite multiple promises from the various techs we connected to in chat), we began the process of moving everything to a new provider this morning. Obviously, a major pain in the butt and even more delay for our clients, but we don`t have a choice at this point.
Bottom line, at this point, I would not recommend Arvixe to anyone, ever. Never, ever. Up-time is downright atrocious, support is poor to non-existent, and the inability to speak to ANYONE voice in neither `management` nor staff makes using them for any mission-critical or even hobbyist web services is a crap shoot, at best. Stay away from this company.
By Liu King Wai Reviewed 31/10/2015
Trust me. DO NOT USE Arvixe. I have Purchased a domain and hosting in Arvixe for 4 days and never work!! i created a technical ticket and wait 4 days ,however, with nothing reply. When i issued more ticket, they replied """""""duplicate tickets for the same issue will result in delayed responses and potentially confusion.""""""". No one follow up my ticket and blame me for issuing a new ticket? Are you kidding me?
Finally, i request for refund and I bought a new one from other service provider, and the domain and hosting work in 15mins!!
By Patrick Cage Reviewed 31/10/2015
I find Arvixe to be very affordable for the packages offered. I moved all my domains from GoDaddy (were absolutely everything is an optional extra and the renewal prices are ridiculous), to Arvixe.
I have had some issues with the server hosting my sites. Support was fast to respond, courteous and the issues were all resolved very quickly. I have had very stable uptime with my worst reading being 99.96% uptime over the last 30 days.
By Waleed Wael Haddad Reviewed 31/10/2015
The website is getting down more than once , the email is not working !!!
I had add and modified some files on my host ... they all got deleted !
i am trying to send my newsletter it not sending
i am trying to contact the online support for more than 4 hours no on answer
even the maintenance you are doing you hadn`t notified us about !
Arvixe used to be better ... Now Arvixe - Web Hosting is one of the worst hosting providers
By Ryan Hatfield Reviewed 30/10/2015
Constantly goes down. Deletes weeks of data at a time without explanation. And when you try to get an explanation they wait 2 weeks to respond, tell you they are closing your ticket because they have too many tickets, then they tell you to open a new ticket (yeah right). Site has been down for several hours today. I opened live chat. I waited 30 minutes on hold and then completely forgot about it. Two hours later I hear a ding and spend about a minute trying to figure out what it was. It was Arvixe finally picking up. So I told them my site was down and told them the server. Ten minutes later I`m told the admins are fixing the issue. That`s all I was told. For every question I asked I was told the admins were fixing it. I asked about the weeks of missing data that happened last month. I was told the admins were fixing it. Since it seems like my data vanishing was probably due to restoring my site from a backup I seriously doubt they`ll ever fix it without possibly destroying my site or others. So I have a hunch the admins are not in fact fixing it. We`ll see.
By arvixe review Reviewed 28/10/2015
The worst hosting experience ever. Daily outages, outgoing email stops working, hours of wait time on both phone and chat support. Incompetent chat support, moved to gator hosting after 2 months of battling arvixe, I paid for two years up front and lost it all.
By Muhammad Usman Reviewed 28/10/2015
I have found this web hosting service as pro. It provides all the basic software support. It also cater the state of the art Linux requirements for its user. I highly recommend for novice users for their website platform as Arvixe.
By CompServer Reviewed 27/10/2015
Cannot wait until we are finally ride of ARVIXE. They are the joke of the internet. 3 hour plus wait times. They will lie to their customers, your site goes down daily. They are a total disaster. Will be glad when our sites are finally moved away from this crappy company. The nightmare is going to end. Today they pulled more of their BS in disabling CPanel logins. Cant even use the same user name that was established for the account to login. More of there incompetence.
By didier Reviewed 27/10/2015
(27oct2105) Arvixe might have been excellent over the past years, over the past months service and support are a real nightmare, the server has suffered several outages over the past weeks, down again and their support is unreachable again?
By Duane Roelands Reviewed 26/10/2015
I`ve been an Arvixe customer since 2009. Until recently, their hosting just worked. If something broke (almost never), I got on their live chat or on the phone and it was fixed within minutes. They were the best sort of hosting provider - one that you didn`t really have to think about because their product was solid.
Now, having been acquired by a larger company, they`re in ruins. Wait times on the support line are over an hour. Wait times on the live chat are even longer. Tickets are not responded to at all unless you tweet at @ArvixeSupport with your ticket number. Go look at the endless stream of apologies from the @ArvixeSupport account.
This used to be a great hosting company and I used to recommend them without hesitation. Now, I`ve cancelled my accounts and moved my domains to a new registrar. Do not use Arvixe.
By ken Reviewed 24/10/2015
Multiples servers that I managed went down. I have spent hours on end trying to get my client`s website up and running. Arvixe ignored my support ticket for over a week and their phone system was unresponsive and only available until 4pm Pacific.
I waited on live chat for two hours, then when it alerted me that I was next with 0 seconds left, the system crashed because I was never connected. I`ve never experienced such terrible customer abandonment and service.
I have dropped Arvixe adn moved to SmarterASP.net, they have a great rating and the UI/UX is pretty awesome. ..... I been very happy with them thus far, they do have some things they could do better but over all their servers are fast.
Looks like this became a bad review for arvixe and a great review for smarterasp.net, I will post this to smartasp.net as a review if they`re on this site.
Good luck to other arivex customers, i hope you find a better company.
By Daniel Monera Reviewed 24/10/2015
I had a shop hosted on arvixe, it was a headeach since first day, the time to load the page was around 7-9 seconds, and they "check" the server telling me that everything is working properly and I have a pluggin that consume a lot of resources, I run P3 to check whats that plugin and... the plugin that consume more resources was WooCommerce (the most essential for a shop and what works in all the WP shops), I asked for a full refund because I was not happy at all, but they ask me for a bit more of time because they are going to do some test, waiting for that solution the "money back warranty" was off and with that my money, I was so frustated with them because I wasted a lot of time building that website and at the end they convince me that the mistake it was my website... I deleted it and start from zero with prestashop, but the problem is with a completly fresh installation of Prestashop the website take 5 seconds to load, with any module installed, with any product, with anything!!! 5 seconds!!! now i opened 2 tickets, one was on 21th and the other on 22th, today is 24th and I am still waiting response from them, no answer from his side, and if you would like to talk with them by chat you can be waiting for around half an hour or even one hour, and they just ask you to open a ticket, then for what is the chat???. In a little words... THE WORST HOSTING THAT I EVER SEEN!
By BrandonSmith Reviewed 23/10/2015
Been an Arvixe customer for 4 years now, and just in the last 2 weeks I have had more downtime than in the last 4 years. No explanation from support either, their support used to be top notch but now seems non-existent, will be moving providers quickly.
By Justin Weiler Reviewed 22/10/2015
Former 5 year customer of Arvixe here. I have nothing new to add to the horrors reported in these posts. I too have suffered in exactly the same ways. I joined Arvixe right after a past acquisition and subsequent dismantling of WebHost4Life by EIG and found myself fleeing Arvixe for the exact same reasons I fled WebHost4Life. After reading this analysis ................. I have a better understanding of the scam thats being played here. If you stay with Arvixe or any host-bait owned by EIG you absolutely deserve everything you will have to suffer through. You have been warned!
By Sunshine Compua Reviewed 22/10/2015
Arvixe is the WORST Company to deal with. The word incompitence is their middle name. Your site will go down repeadity with this company. Need support be prepared to wait over 2 hours to get someone on the other end and when you do its worthless support. Support tickets take over 4 days to respond and when they do, its the most dumbest response. You get 2 word responses with the total opposite of what you wanted. Because of Arvixes incompetience Google suspended our ecommerce account because our site was down so many times because of these jerks! Had to show google we transfered away from them and showed Google page after page after page of all the negative reviews Arivixe has done. You`ll get downages every hour on the hour. Instead of asking Arvixe to transfer you to a new server, ask yourself to be transfered to another hosting service. Trust us. Look at the reviews in the past 2 weeks on here and over at PC Mag.
By Lili Lilix Reviewed 22/10/2015
My site VPS hosted in it`s CA station was almost down everyday, I saw the memory slowly increased every minute. I was told because of my site had memory leaking problem. I checked and checked but couldn`t find problem. I saw reviews here and realized that could be Arvixe problem. I moved my site to another host 2 weeks ago , no down time in 2 weeks and I saw memory kept stable. The service in Arvixe also was very bad now. Long wait in phone even paid $20 priority fee, ticket didn`t get reply in couple of days. The new host gave reply within 5 minutes no matter day and night. Huge difference.
By mike Reviewed 22/10/2015
Arvixe had a fine reputation for years, but since being bought out by EIG in 2014 their service and reputation has suffered. I transferred away this month after long outages and finding out they were migrating to new servers. They never notified me about the scheduled downtime, never apologized after service was restored, and even lost data I can only assume due to not having a current backup and restoring from a 10 day old backup. Had I not made my own backup after the first outage I would have been in much worse shape when I transferred to a new host.
Avoid at all cost!
By ?? Reviewed 21/10/2015
Terrible customer service, worst hosting company. Stay away from this company.
By Joshua de Vries Reviewed 20/10/2015
One of the worst hosting services i have ever experienced. My website is down about 70% of the time. Every time i get through to their support, they solve one issue and either forget to fix another or cause something worse to happen. As soon as they let me, i`m getting out of this hell hole of a hosting company.
By frank J. Reviewed 19/10/2015
i bought a personal class pro hosting with arvixe a few months ago and another owncloud pro hosting 3 days ago, the first one has been down severals time so i had to move it to another hosting and my problems are over since then. But the second one I have not even received the email with instructions and I just check my account a few minutes ago and it has the same status as 3 days ago "Pending Setup" also send two tickets one for support department and just reply me back " You need to wait for the email with the instruction" which three days have passed and still not receipt, and the second ticket for billing department to get my money back without answer.
By Ryan Chaffin Reviewed 19/10/2015
HOW IS THIS COMPANY NOT A 0? TERRIBLE COMPANY. FIRES ALL OF THEIR STAFF. DOESN`T PROVIDE SUPPORT ANYMORE TO CUSTOMERS. BUT TAKES THEIR MONEY...
By Rick Reviewed 19/10/2015
Since Arvixe was consumed by EIG, their service has done down hill exponentially. In the past 30 days, my 25 sites have been down more that they have been up. Technical support used to be the stuff of legends, in a great way. Now, forget it. Support doesn`t answer anything. Sure, you can file a trouble ticket, but all that happens is after a few days, it gets closed with no resolution. STAY AWAY FROM ARVIXE!
By Ahmad Hamid Reviewed 19/10/2015
Terrible quality - has my sites on one server and after several complaints they admited the uptime was not 99.99% and offered to move to a new server. last week I had several issues and now i don`t have access to my site , control panel and its down; No response to tickets either. i`m moving out definely but I hope they come back so i pick up my latest backups from there servers.
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Arvixe.com has started to provide web hosting over the Internet since 2003. It offers affordable and friendly services for bloggers, developers, designers and families. Arvixe.com has hundreds of thousands of customers. Moreover, it is still growing fast with over 4,000 new customers increasing every month.
Arvixe has achieved 99.9% % uptime last week. With 26 existing domains were deleted, 538 domains were transferred away, 10 new domains were registered with Arvixe and 12 domains were transferred to Arvixe from other web hosts. As per social media content and conversations, Arvixe has 58.77% positive user response.
Arvixe.com has various plans with different price. It has Shared Hosting Plans, Cloud Hosting Plans, VPS Hosting Plans and Dedicated Hosting Plans. It has reseller hosting plans and business hosting plans too. It offers unlimited disk space, data transfer and email accounts. It provides free facility of domain, site builder and online store. It has reasonable and affordable plans.
Arvixe website offers full range of web hosting services that starts from domain name registration to low cost personal hosting plans to free website builder with Linux hosting and asp .net hosting. It offers various plans for web designers and small businesses that are useful for them.
It has easy control panel. After you log in, you will be able to see a small Orange simple control panel which is both functional and attractive. It allows you to switch between the two looks from CPanel`s main page.
It has US-based customer service and technical support representatives. They resolve your issue as quickly as possible at any time. Arvixe.com has secure, fast and reliable Helpdesk and Customer Support Hosting. It provides 24/7 technical support with its dedicated team. It offers technical support through phone, email or live chat. You can use any of the way and you will be able to experience the true meaning of customer service. Customer satisfaction is the foremost priority for this company.
Arvixe.com has lots of pros, some of the major pros are - Unlimited monthly data transfers, capable website building tools, email and domains. It has both Linux- and Windows-based servers with wide range of hosting plans.
Arvixe.com cons are - Phone support needs some improvement and managed WordPress hosts only has six domains.
Cancellation and Refund Policy
If you want to cancel your account because of any reason, then company offers you the facility to cancel your account it at any time within first 60 days of your service. The company will provide you a full refund without asking any question.
If you have a need of website design then you do not need to look further than Arvixe. It is a budget-friendly and feature-packed Web hosting service.
There is not any doubt that Arvixe is an excellent web hosting company. It is a good choice for individuals as well as for businesses. This web host not only offers affordable price but also rich features as compare to its competitors. Moreover, it also guarantees excellent hosting performance with effective customer support. As it is providing 60 days money back guarantee so there is nothing to worry. You can once try and check it that it will able to fulfill your requirement or not.