Score - 62
Arvixe.com has been providing web hosting services since 2003. Their hosting solutions are reliable and affordable for families, bloggers, designers and developers. Currently, the company is serving more than thousands of customers globally. Apart from this, they have a range of hosting plans including VPS, shared, cloud, business, reseller and dedicated hosting plans. With their plan packages get unlimited email accounts, disk space, and data transfer. Besides, Arvixe also offers online store, free domain, and site builder as well. On top of this, the company has introduced a range of excellent features such as user-friendly control panel, 24/7 technical support, Linux and Windows hosting platform, website building tools, 60 days money back guarantee and more.
Description :Address : 7031 Koll Center Parkway, Suite 150
By Jordan James Reviewed 02/09/2016
I got very bad support from Cameron, in affiliate department.
He tried to fool me and make me like an idiot. He lied about the affiliate rule and tried to point out that it?s my mistake so I did not get paid. Obviously, I did everything right. He only knows how to protect himself but doesn?t know how to solve the problem. He doesn?t even care about company reputation.
In addition, his communication is slow as hell. Not helpful. Never solve a problem.
To other customers, you need to be extreme patient when you get support from Arvixe. This company has F grade on BBB which reflect their support quality.
To management team, you are wasting money with useless staff that doesn?t do anything except ruining the company.
By thanks Reviewed 31/07/2016
easy to use, great features
By lostbits Reviewed 20/07/2016
here have been many and extensive outages and the new support staff is inarticulate and unknowledgable. From Oct 2015 to the present the average response time for support requests has ben 10 days with the response often incorrect and/or inadequate.
I have a 2 year subscription terminating on 15 Jul 2017. Arvixe sent a notice requiring me to pay for a new subscription. My billing page shows no new invoice, a 2 year subscription and no balance due. My efforts to contact Arvixe support have been fruitless (Ticket #: WLC-957-12340) and responses to their emails have not been answered. As a result, on 15 Jul 2016 (one year early) my web site was taken down.
This ill behavior has been noted by many others. Check other reviews at https://www.facebook.com/search/top/?q=arvixe and http://www.pcmag.com/article2/0,2817,2462052,00.asp#disqus_thread.
My conclusion is that the outstanding performance and rating prior to the 2015 sale is no longer warranted. The features offered at the site are outstanding, but uptime is uncertain and support doesn`t. Without remarking on other comments, their rating as a web host provider must be the worst of all providers, it is just hard to think of any being worse.
By kcjain Reviewed 11/06/2016
Very Very bad Expirance with Arvixe. I am conversation with my commission with Arvixe last 3 months. never commission regarding Affiliate. I am waiting from last 3 months. But they are not proper resposne.
[AFFILIATES #LTR-804-88618]: New customer detail
By MIchael Reviewed 29/05/2016
I am shocked at the unresponsiveness of Arvixe support. I host a domain with them, used only for e-mail. Yahoo, AOL and Hotmail all started blocking e-mails, since some of Arvixe`s servers were on their block list. The problem lasted for several weeks. It`s now fixed, but no-one from Arvixe has told me that. And they have not responded to repeated requests for information - no response now for over 3 weeks. Oh, and the trouble ticket has now been deleted, not marked as closed.
By Stian Reviewed 23/05/2016
WORST HOSTING COMPANY EVER. Constantly the servers are down. Almost no support or can take weeks to resolve. Stay away
By Pablo Vegezzi Reviewed 26/03/2016
I had several domains with Arvixe and it was a great service and I had never had any problems with them. Until some year ago ... The kingdom of LowCost!
By Ammar Reviewed 27/02/2016
Their support is amazing
By Julian Reviewed 03/02/2016
I have several domains with Arvixe and its a great service I have never had any problems with them. They offer more options and the domain renewal cost is only $9 compared to $38 for Namecheap. Sent from dv-eye.com Delivering Video Content.
By John Reviewed 23/01/2016
My website is down now for 7 days ! No email, no acces to my site for a week. Someone hacked 2 of their servers and they can`t get a fix. No reply since the last 2 days from their staff. Never host on arvixe !!!!
By Frank Cholewinski Reviewed 19/01/2016
Used to be a excellent company. ABSOLUTELY HORRIBLE NOW. Things that used to work, no longer work. Billing taking five year domain price, and setting as one year price for renewals.. support horrible. NopCommerce no longer runs... it used to.. they just say update to different plan, since your plan wont run anything.
By Johan Reviewed 19/01/2016
Having 15 years of experience within the web business industry we never used a worse web hosting company than Arvixe, nor got worse support - even from their so called "Quality Assurance" which only sends us further to their invoice-email which in return does not answer.
We have only Business accounts at Arvixe which cost a lot more than normal accounts and you would expect better service. Here are a few of the problems we had during the last months at Arvixe:
LINUX: Critical security issues with the Cpanel which made one of our web sites hacked, with the result that Arvixe closed ALL our web sites without notifying us or giving us a chance to fix the problem. Later on they promised that next time they would handle it better, but exactly same thing happened a week later, and still no fix to the Cpanel security problems up to this date, which makes the Linux account 100% unusable if you want it safe and not closed every week if you have a popular web site. We could find the cpanel hack in the logs but Arvixe only said to keep our WordPress version up to date, which did not have anything to do with the hack as they could easily have seen if they even took a little bit time to look at the log file.
WIN: Email accounts not working receiving/sending email around 20-30% of the time
WIN: Continous MSSQL timeouts
WIN: SSL disappearing without warning, making the web site offline. Arvixe telling us that we only payed for a few months SSL but the receipt say 12 months and after one week of complaints Arvixe return the SSL to us.
WIN/LINUX: Extremely slow web servers after about a month when they have filled up the server with more users, with Arvixe answering "Here all works fine" even though Pingdom shows slow results
WIN: ASP Components being removed without warning, resulting in non working web sites
Many times the chat support can only "accelerate" the issue which means you need to wait 1-2 months to get an answer after reminding them every week, and with the answer usually not fixing the problem. In the end we have 2 Business accounts payed for 2 years which is about 1200 dollars and can not use them.
BIG WARNING FOR THIS COMPANY!
By iamrelos Reviewed 18/01/2016
I have tried to cancel my account and billing since Oct, 2015. Whats today? I still have a Year to go in my account and every time i ask if im getting any refund they wont answer, not even to say no. Really bad support. it take about 2 week for some to reply to a ticket, just to answer with a generic email.
By Simon Haigh Reviewed 14/01/2016
Serious DNS problems and server downtime caused massive email problems over a month. It was virtually impossible to get through to their ``support department`` (it took an hour plus every time, sometimes simply impossible). They did nothing to resolve the problem. Moved to another hosting company and all problems immediately resolved, proving it was 100% Arvixe.
Gave them notice of cancellation and removed option to automatically renew, 2 months later, credit card was charged. I raised a formal complaint, but no response, so having to go through BBB- I suggest you look them up on BBB, there is a huge number of complaints just like mine!
Only sign up if you want to risk SERIOUS PROBLEMS, NO SUPPORT AND BEING CHARGED AFTER CANCELLATION!
Link to BBB: http://www.bbb.org/central-texas/business-reviews/internet-web-hosting/arvixe-llc-in-austin-tx-1000111981
PS They claim multiple awards and wonderful reviews, but when you click on the links to award sites, there is the truth!
By lostbits Reviewed 07/01/2016
Arvixe reputation is no longer deserved. I have been down 20 consecutive days with my Wordpress admin hacked without resolution, and have been told to hire another company to clear my site. The site does not have a web page up which means the hacker must have come in through a breach in the Arvixe server. In looking at other boards it appears my problem is well shared. .I don`t understand the high ranking on this site; Until I get another host I can`t get any work done.
By Jane Janet Reviewed 07/01/2016
above comparison information is wrong. arvixe is more cheap.
By Bernie Hirsch Reviewed 31/12/2015
These people suck.
By Michael Reynoso Reviewed 19/12/2015
I have had nothing but good experiences with Arvixe. Setting up my website with them was quick and cheap. If there were any hiccups, Arvixe`s chat support was the perfect option. I got immediate answers that worked.
By Patrick Cage Reviewed 05/12/2015
No sooner had I written a good review for Arvixe than my website went offline. I have experienced regular outages and then for no apparent reason my OpenCart based site developed errors. Support ticket has been ignored and I have now secured hosting elsewhere. I am shocked and amazed at how quickly Arvixe have turned a happy customer into angry unhappy one. Stay Clear of Arvixe!
By Bravo Reviewed 02/12/2015
I had an account at this terrible host. They lost my data twice, changed my nameservers without notice three times which took down my site.
As for support, there isn`t any. They used to have phone support then removed the phone number and cancelled it.
Support tickets go unanswered.
By Nun Ya Reviewed 29/11/2015
It was Wednesday night, Black Friday eve 2015 when my server went down. No cpanel, no web-site, no email access. It`s now Sunday morning. Support response was virtually non-existent, and what response I did receive from India was equivalent to chatting with a Live Support online, meaning they really are not equipped or educated to assist. So long Arvixe.
By Eric Reviewed 22/11/2015
I opened a hosting account with Arvixe in November 2013. The first 18 to 20 months were great -- our websites & email worked nicely, the cPanel offers many useful choices, and the hosting price was reasonable. But then, in late spring and early summer of 2015, what had been rare but occasional ``quarterly`` problems began to repeat themselves monthly, and from there those issues escalated into weekly and sometimes daily hassles.
Our email service quickly deteriorated -- some messages arrived within 1- to 3-minutes after being sent; some arrived 1- to 2-hours after being sent; a few arrived 1-to 3-days after being sent; a few bounced back to the senders with error messages; and unknown others simply disappeared without a trace. And, from time to time, our websites were dead for minutes or hours. Eventually, in early November 2015 and with NO advance warning, Arvixe took its server offline (all of our email + websites + cPanel access were totally dead) for more than 50 hours. Arvixe`s support staff issued repeated apologies while failing to explain what happened or when their server (along with our email + websites) would be back online.
During the 50+ hours of frustrating down-time, I looked at new hosts and at hosting reviews -- and discovered that MANY people have had problems with Arvixe. When our websites and cPanel access reappeared, I downloaded copies of our web files plus email setup data. Then, after 18-months of Arvixe`s good quality service followed by 4- to 6-months of their poor to horrible service, I opened a new account at a different host (which provides more features at a cost 40% lower than Arvixe`s), uploaded website files and email setup details, and closed my Arvixe account in mid-November 2015. So far (2-weeks into a 2-year term) our new host`s services are working perfectly.
LESSONS LEARNED: (1) Keep a local backup of current web files and email setup data. (2) Instead of waiting (impatiently) for 50+ hours while Arvixe tried to get its act together, I should have transferred immediately to a new host. From start to finish, that move took just a few hours -- beginning with new host sign-up, followed by uploading of data, pointing 5 domain names to new nameservers, and then waiting for the new information to propagate throughout the world wide web. Our ``new`` email worked almost immediately, and our ``new`` web pages showed up within an hour or so after nameserver pointers were updated. (3) Shop around -- our new host offers more features at a lower cost. (4) Check the many online reviews.
By Michael Moshy Reviewed 09/11/2015
Everything was fine with my wordpress site until I upgraded it and hosted it through arvixe. Site got hacked. The arvixe customer support system was down for over a month. Now they responding through generic emails attached to my ticket number. I`ve requested my account canceled and my money back though I`m unsure they`ll even do that. Such unprofessionalism. Do yourself a favor and host your website somewhere else, even if you have to pay a bit more. My website is down indefinitely because of this massive inconvenience and lack of professional help from Arvixe
By Chris Reviewed 07/11/2015
Arvixe has gone from bad to horrible. After they got sold to EIG there is nothing left of the company except for the logo. Arvand (the former owner) is gone. The staff is gone. Servers are moved. Support is gone. User forum is gone. Soon all customers are gone too. RIP Arvixe.
By A. Seidel Reviewed 07/11/2015
No complaints. Costumer service was easy enough to get in touch with, and they helped me solve my problem without much fuss.
By Pete Willard Reviewed 04/11/2015
They *were* good, once. Now there are regular outages. They claim they are upgrading, but I can only assume now that the people doing the upgrading are actually *downgrading* what they deliver and it`s being done by people who have no idea what they are doing. There really is no excuse for downtime that adds up to more than 48hours (and counting) when the main page on the website says 99% up-time. They just can`t claim that anymore. Advice: Unless they fix their migration of services process (which now fail constantly) and fix their "lack of" support issues pronto, stay away... or leave Arvixe.
By Michael James Reviewed 02/11/2015
I wish that I had found the reviews this site before using Arvixe.
After reading an online PC Mag review that was positive, I decided to go with Arvixe last summer.
From the beginning, it and it was not a smooth transition as they had promised, but their tech support worked with me and I got through it, with my site only being down for one day on the weekend we transferred over to them.
Then in August and September, we started getting notifications from ********** that our site was down. Something that I never once experienced in 7 years with my previous web hosting company.
Towards the end of September, we seemed to get notices at least once a week as well as our email being down.
In October I started tracking the dates that we our site was down: October 1st, 4, 5, 11, 12, 15, 22, 23, 25, 28. That`s 10 days.
When I first started using them, they promised 24/7 phone support, which as I previously stated, I got.
Now it`s Monday - Friday, 8:00 am to 5:00 pm.
I have yet to get through to phone support or sales (I tried sales out of desperation), because I keep being put on hold for 30 minutes or more, before I have to hang up.
We are a service based electrical company and the internet has replaced the phone book for us.
We rely on our webpage to bring in new customers from our area.
For our website to be down, 30% of the time is disastrous for us.
I`m just going to take this as a $60.00 loss and move on.
There are some other reviews here that mirror experience with Arvixe.
I now know to never trust a tech review in a magazine.
Owner of A Custom Electric
By Vielka Martinez Reviewed 01/11/2015
We are also *so* done with Arvixe, as of this morning. We have been using this service since 2003 and it has always been very reliable, with customer service that was relatively fast and professional. In the past 6-7 months, however,up-time has been spotty. But we were able to push through with some less-than-stellar support, but manageable. Fast forward to the past two weeks and both the up-time and support have been absolutely abysmal. I`m only saying that because I can`t think of a term that is worse.
We have multiple domains and add-on domains hosted there and several of them have been down for the past 8 days! One of them is critical; a non-profit that kicked off a fund-raising campaign, however, no one has been able to send/receive email, and the website is down. This client has lost several thousand dollars in funding revenue which is the life blood of a small non-profit. That`s just one impact of this `service`.
As mentioned earlier, their support number is no longer working (a recording that it is down for upgrades and will be available soon - in the meantime, we can use the web to search for answers). The only way to get in touch with them is to use their support chat. I wasn`t fortunate enough to get someone in 15-20 minutes (which would have been ideal, relatively speaking.) Instead, we fired up the chat request, got a message that unusually high volume made the wait times longer, but we could use the web if we didn`t want to wait. Since what we needed wasn`t on the web, we waited for a technician to come online. This meant launching the chat applet and waiting...and waiting....annnnnnd waiting. Of the 5 times we initiated the chat over the past several days, we just opened the window, minimized it and waited for the alert that the technician had connected. The first time, we got someone in about 30 minutes. All subsequent times (and this is no exaggeration or embellishment at all - we timed it); 44 minutes, 28 minutes, 2 hours 12 minutes, and the last time which was Friday, 7 hours. Unbelievable? I launched the chat request, minimized it, after a while I forgot it was even open, went to the gym, to training, and then to the auto parts store. When I came back home and jumped on the system to do some work, after about an hour, "Ding!" What the hell was that? Lo and behold, the tech jumped online with a, "Hello, what can I help you with today?" This was literally, 7 hours and 22 minutes after my initial request for chat.
Fast forward to today, when our site still was not up (despite multiple promises from the various techs we connected to in chat), we began the process of moving everything to a new provider this morning. Obviously, a major pain in the butt and even more delay for our clients, but we don`t have a choice at this point.
Bottom line, at this point, I would not recommend Arvixe to anyone, ever. Never, ever. Up-time is downright atrocious, support is poor to non-existent, and the inability to speak to ANYONE voice in neither `management` nor staff makes using them for any mission-critical or even hobbyist web services is a crap shoot, at best. Stay away from this company.
By Liu King Wai Reviewed 31/10/2015
Trust me. DO NOT USE Arvixe. I have Purchased a domain and hosting in Arvixe for 4 days and never work!! i created a technical ticket and wait 4 days ,however, with nothing reply. When i issued more ticket, they replied """""""duplicate tickets for the same issue will result in delayed responses and potentially confusion.""""""". No one follow up my ticket and blame me for issuing a new ticket? Are you kidding me?
Finally, i request for refund and I bought a new one from other service provider, and the domain and hosting work in 15mins!!
By Patrick Cage Reviewed 31/10/2015
I find Arvixe to be very affordable for the packages offered. I moved all my domains from GoDaddy (were absolutely everything is an optional extra and the renewal prices are ridiculous), to Arvixe.
I have had some issues with the server hosting my sites. Support was fast to respond, courteous and the issues were all resolved very quickly. I have had very stable uptime with my worst reading being 99.96% uptime over the last 30 days.
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