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1and1 Review

Hosted Sites  3787711

3_half star rating   

41 reviews

Overview
1and1 User Sentiment
 
1and1 Hosted Sites Changes
 
1and1 Uptime Statistics Uptime Widget
 
1and1 Analysis for 28 May 2015
 

Summary: 1and1 achieves 99.88% uptime last week. The Analysis graph shows that 55 existing domains were deleted from 1and1 and 457 domains were transferred away from 1and1. The graph also shows that 1782 new domains were registered with 1and1 and 308 domains were transferred to 1and1 from other web hosts. Based on social media content and conversations, 1and1 has 63.41% positive user sentiment.

Contact Info

Description :

Address :
701 Lee Rd
Chesterbrook, PA
PostalCode : 19087
Country :   US
Telephone No. :  +1 877 461 2631, Fax: +49 72191374215
Email :  support@1and1.com

1and1 Reviews  (41)

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    5 star rating

     By Reviewed 05/04/2015

    Uptime far better. Was going to move to Hostgator but they didn`t respond to my ticket for 8 days when I had a problem trying to sign up.

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    1 star rating

     By Reviewed 30/03/2015

    Horrible, horrible host. I could not leave them soon enough. Tech support is abysmal and when I was with them they didn`t keep automatic backups of your website (maybe they do now). Leaving them was the best decision that I`ve ever made. Remember, when it comes to your online data, if you choose cheap over quality, you definitely get cheap.

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    5 star rating

     By Reviewed 19/03/2015

    1 & 1 Internet has announced to launch its new 1 & 1 cloud server in Germany, UK, France, Spain and Italy. The new offer was built to move their web projects and business application by companies, developers and integrators to a flexible and efficient environment to combine advanced technical functionalities and for easy use.

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    5 star rating

     By Reviewed 03/02/2015

    1and 1 has replaced the dynamic cloud server on its cloud server for beginners. The new cloud solution is now available in the United Kingdom, France, Germany, Italy and Spain. New platform has been created for businesses and IT administrators to migrate their projects on cloud platform.

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    5 star rating

     By Reviewed 02/02/2015

    been using them for 6 months great customer support

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    5 star rating

     By Reviewed 30/01/2015

    1 and 1 has announced launch of new generation of Cloud Servers in Germany, United Kingdom, France, Spain and Italy. New cloud servers enables companies , developers and integrator to move their projects over this platform for better technical flexibility and ease of utility. These servers have feature with 55 second running and loading functionality.

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    4 star rating

     By Reviewed 23/01/2015

    1&1 hosting is currently offering Linux and Windows hosting services for only $0.99 per month. With this great offer, you get to enjoy unlimited bandwidth and unlimited disk space along with 99.9% network uptime. Try it out today, you`ll love it!

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    3 star rating

     By Reviewed 16/01/2015

    I am completely satisfied with 1and1.com. They are always friendly and helpful. They have always been there when I needed support whether it is weekend, holiday, day or night.

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    5 star rating

     By Reviewed 16/01/2015

    1and1 has joined with Swiftpage for launching of Act! Cloud Web app for 1&1 Internet MyWebsite customers. The new app has been designed for small businesses to confine new information about website visitor to raise contact list for future marketing and selling activities. It is an integration of contact management and e-marketing functionality.

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    4 star rating

     By Reviewed 12/12/2014

    1&1 hosting company offers me very reliable hosting with good network uptime. On top of that, their customer support team is just the best! They are very quick in solving any technical issues that may arise. I’m a happy customer of 1&1 hosting company. Great job!

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    4 star rating

     By Reviewed 12/12/2014

    The technical support team at 1&1 hosting has been the best ever! They are very prompt in solving any issues that may arise. They did a very good job especially on Tuesday in restoring the systems after a DDos attack on the company’s DNS network. Our websites were up and running in a little over 10 hours after the malicious attack. Keep up the great job!

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    4 star rating

     By Reviewed 12/12/2014

    I have never had my website offline since I started hosting my website with 1&1 hosting about 6 months ago. Late Tuesday afternoon, 1&1 hosting company suffered a DDos attack on their DNS infrastructure and the support team was very prompt in solving the issue! Keep it up!

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    3 star rating

     By Reviewed 12/12/2014

    My website has been online from the first day I started hosting my website with them about 6 months ago. The support team has also been very good. I would recommend their hosting to anyone looking for reliable hosting services.

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    3 star rating

     By Reviewed 12/12/2014

    The hosting offered by 1&1 hosting is excellent. I have been hosting with them for quite some time now and I have no complains apart from the DDos attack that took place on Tuesday afternoon. The customer support team at the company has been very prompt in solving any issues that may arise. Keep up the good work!

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    3 star rating

     By Reviewed 12/12/2014

    I am so outraged! Regardless of promising to offer security and excellent network up time, 1&1 hosting company has not delivered in the past year I have hosted my website with them. On Tuesday evening things got worse when my website went offline for more than ten hours! I have even decided to change web hosts! I would not recommend anyone to host with them.

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    4 star rating

     By Reviewed 12/12/2014

    I have hosted my website at 1&1 hosting for almost one year now and I have enjoyed very good network uptime. However, on Tuesday afternoon, my website went offline for about 15 hours which was damaging for web site. 1&1 hosting company should make ensure that their infrastructure is more secure! What frustration that was.

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    4 star rating

     By Reviewed 12/12/2014

    1and1 is offering different discounts on purchase of different web hosting plans (Linux or windows), Online sore and wordpress hosting. Details are as follows (offer valid for 12 months for web hosting, 3 months for online store).
    Company is offering 20% discount on Wordpress hosting. Offer valid till dec.
    Price after discount
    Basic Web hosting plans available for $0.99/mo.
    Unlimited web hosting plans available for $5.99/mo.
    Performance web hosting plan available for $10.99/mo.
    Online store Basic available for $0.99/mo
    Online store Plus available for $9.99/mo
    Online store unlimited available for $39.99/mo

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    5 star rating

     By Reviewed 12/12/2014

    1 and 1 is offering different discounts on purchase of different domains. Details are as follow (offer valid for purchase of single domain only): Price after discount

    .COM or .NET domain available for $0.99.
    .ORG or .INFO domain available for $8.99
    .CO domain available for $9.99

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    3 star rating

     By Reviewed 11/12/2014

    1&1 had stop functioning late on Tuesday 9 December because of lengthy outage (DDoS attack) and after struggling, it?s services back up and running again after 12 good hrs

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    4 star rating

     By Reviewed 26/11/2014

    1and1 has been awarded as the best Cheap Dedicated server provider for 2014 for its unbeatable price value service, server performance, and customer support. The survey has been done by Myserver2go which is dedicated server review and rating provider.

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    4 star rating

     By Reviewed 24/11/2014

    good host

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    4 star rating

     By Reviewed 20/11/2014

    1&1 WordPress Performance plan sells for $14.99 per month and includes unlimited disk space, bandwidth and domains, a free domain name, SSL and also include 1&1`s content delivery network that expand users content on multiple servers in geographic areas. The company offers CDN services in reasonable price.

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    4 star rating

     By Reviewed 17/11/2014

    1 & 1 internet has new technologies like Intel processors of latest generation and integrated Dell systems for its business related to dedicated servers. 1 & 1 internet gives benefit to all sized companies whether it is small or it is medium with different functions

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    1 star rating

     By Reviewed 04/11/2014

    Have been using them for about a year and am very disappointed. When I was building the website, the page load times seemed to be far too big. Then after a few months, they suddenly went to 10-20s, if the page loaded at all. I tried to contact support via phone and email, I couldn`t get through for days via phone and emails went unanswered.

    I racked up a huge phone bill (international calls), finally on day 3 I got through. I was told there was a server issue, I got an apology and a promise it would be fixed. Nothing changed. Some days later I got an apology via email saying they had a lot of work on, had tested the page load time and thought 6s was fine. During this time I transfered the domain to my name (it had been in a friend`s), I had to clone the database to a new one to fix the problem myself. After this, I got the expected 1-4s load time. When support did answer, they usually tried to blame my connection, even though I tested via several ISPs in multiple countries with the same result. And they had told me via the phone they had a server issue.

    After I fixed the issue myself, I started noticing outages at least once a week, usually lasting 5-10min, but anything up to 30min. I get either a database error or the page refuses to load at all. Support`s reply is that nothing can be done about these glitches, they are to be lived with. As I run web shops, this is especially unacceptable. I`m looking for a reliable hosting company to take my sites to now, I`ve had enough stress and downtime. I cannot understand how they have this 99%+ uptime and reputation for reliability.

    In one word: AVOID

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    4 star rating

     By Reviewed 18/10/2014

    1&1 German ISP and webhosting provider has launched a new service for SMEs enabling their visibility and searchability on the internet. 1&1 List Local enables SMEs to add their contact data in up to 25 online search engines, apps, map services, yellow page directories. Before SMEs starting using List Local, 1&1 offers them a free online check of their visibility.

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    3 star rating

     By Reviewed 25/07/2014

    I have been using the services of 1 and 1.com hosting for last two and a half years. I am satisfied overall. The only area where they lack a little bit is the technical support. Although in that area also they are on the right track but still some improvement needs to be done.

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    3 star rating

     By Reviewed 21/06/2014

    Having an e commerce website myself, I am well aware of the fact that for running an e-commerce website you need an extremely reliable web host. Also SSL certificate is an essential feature. You need completely redundant data centers for successful hosting. These features are available with 1 and 1.com at very affordable prices. I have been with them for almost five years now and I have never been troubled. in fact I am happy with their services. The one feature that has really impressed me is that they let you use two separate servers to store your data. So no chance of your data getting compromised. This is a very good host by all means.

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    4 star rating

     By Reviewed 04/06/2014

    1&1.co.uk will pay you the worth of your money. When I first avail their plan at an affordable prices, I thought that how could such reasonable price website offer great and satisfactory support, but I was wrong. I used their hosting services and I found everything right. On the very first day of my sign-up, one of their rep drop one mail regarding the appointment of one person particularly for me who will go to support me to set up my website and for operating the same. They offer their control panel containing relevant features and the logistics which allows me to move my website independently. They offer great uptime also and simultaneously no issue with their speed also. The company offers everything in a very simple manner.Mostly, I do not face any issues related to support but if something arises then all get resolved in a very less time and on just one call. The company also offers great, satisfactory and high quality hosting services, so if you are a beginner or you are a professional web designer and you are looking for good services at reasonable price, then try for this provider.

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    1 star rating

     By Reviewed 04/06/2014

    In my opinion, web hosting services are not suitable to host the web sites of large scale, despite of this they are appropriate to host small size website. If we discuss about their servers, then their working is just OK type, as they do not work in a fast manner for the still websites. Simultaneously, they offer average level of the customer support. However, their FTP is also fine. If you upload large no. of files then there are chances that they might loose the connection. So, it’s better if we avoid this situation

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    4 star rating

     By Reviewed 01/06/2014

    Since 2004, I was connected with the provider. I hosted numerous no. of websites on my domain and I did not had any major issues yet and however if something is there then their rep resolved the same very soon via different modes such as live chat, e-mail or phone. Highly recommended...

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Recommended Complaint for 1and1

Click here to file a complaint
Complaint  ::  Support is unresponsive or refuses to help with anything. In the 8 years I`ve had to deal with them, support has never once reached a satisfactory conclusion for me. Most of the time, the response I get from support is not even remotely related to the inquiry I had submitted. They have 3 or 4 scripts to choose from and if your question doesn`t fit one of them, they`ll just pick something randomly. It would be humorous if we weren`t losing real money dealing with this shady business. There appears to be no way to contact anybody at 1&1 who even pretends to care. They have frequent outages which they keep secret, hoping their customers won`t notice so they can continue advertising 99.99% up time (it`s more like 75%). By far, 1&1 is the worst company I`ve ever had to deal with. Shady, shifty, dishonest, infuriating, worthless. $7 hosting? I`m afraid that even with prices like that, you won`t even get what you pay for. There is a hidden cost - thousands of dollars in lost revenue because your website is being managed by a group of people who just don`t care, and never will.
Complaint  ::  Support can take days to reply. When they do, they haven`t read the original mail properly and send some template about clearing browser cache and cookies and try to blame my connection, even when I give clear evidence pointing to a problem with their servers. And even after they admit a problem with their servers. Massive reliability and performance issues, which support tells me to expect and tell me there`s nothing they can do.

Recommended User Sentiment for 1and1

1.  fair play @1and1 web hosting have the worst tech support team i have ever dealt with! treating my client like a worthless annoyance!--

2.  1and1 web hosting review and tour (1/2) 1and1 web hosting review and tour (1/2) http://t.co/6qbud8y173--

3.  @1and1 are you having problems with your servers at the moment? my hosting`s been down the last 2 evenings.--

4.  1&1 presenta performance hosting, dedicato ai professionisti http://t.co/v0e5izcd13 #1and1 #hosting #1and1performancehosting #serverdedicati--

5.  .@1and1ayuda_es a mí no, pero seguro que vuestros futuros clientes agradecerán una mejora del servicio: rapidez y funcionamiento. #hosting--

6.  @1and1help_uk i`ve got 3 of my website`s down with database errors. support is non-existent compared with other hosting i have. please fix!--

7.  1&1 perfomance hosting: eccellente servizio di hosting per i professionisti: http://t.co/bsrrecslfi @1and1--

8.  "killing me softly"... dedicada a @1and1_es @1and1ayuda_es me estáis matando con la lentitud del hosting >>yluegosoyyolaqueconsumerecursos--

9.  @1and1help_uk @1and1 help! i can`t see why our site is down.it`s down on both urls that point to the site so my guess it`s a hosting issue.--

10.  @1and1_uk are possibly the worst hosting provider ever. bad account management and customer service--

11.  dominio .es y .com + hosting por 0,59 en 1and1.es http://t.co/4sit8bbtfu--

12.  @luciasramos @ana_trevilchez es el problema con hosting como @1and1_es. yo estoy con @cdmon y estás cosas no pasan. ¡ánimo!--

13.  how to install wordpress on 1and1 hosting | 60 day money back guarantee! http://t.co/kl4835mjmt #wordpress--

14.  la letra menuda del hosting de 1and1.es http://t.co/upipezpeav--

15.  @1and1_4u if i knew that this was the treatment i was getting, i would`ve switched to another hosting service that wouldn`t take over--

16.  ¿buscas #alojamiento web para tu página y no sabes por donde empezar? descubre qué es el #hosting http://t.co/cacayj9c04 #web @1and1_es--

17.  rt @universohosting: participa en el 2º concurso 1&1 mi web y presume de página web @1and1_es #hosting #dominios #1and1 #1&1...--

18.  @1and1_4u looks like it finally got fixed. no love and free hosting for pointing it out? :)--

19.  1and1 web hosting - order a hosting package & receive up to $30 credit at 1and1: 1and1 coupons http://t.co/5ctompul9b--

20.  @davismattek did anyone give you some recs. for a new web hosting service? looking at 1and1 and dreamhost.--

21.  1&1 vs godaddy. http://t.co/8uxcb3ank0 #1and1 #godaddy #comparativahosting #hosting--

22.  @1and1_4u looks like it finally got fixed. no love and free hosting for pointing it out? :)--

23.  1and1 web hosting - order a hosting package & receive up to $30 credit at 1and1: 1and1 coupons http://t.co/5ctompul9b--

24.  @davismattek did anyone give you some recs. for a new web hosting service? looking at 1and1 and dreamhost.--

25.  1&1 vs godaddy. http://t.co/8uxcb3ank0 #1and1 #godaddy #comparativahosting #hosting--

26.  never use @1and1 total con artists! apprently the "unlimited" package doesnt mean #unlimited. time to find a new hosting package.--

27.  @1and1 looks like you have a typo on your navigation. how about some free hosting for my proofreading? :) http://t.co/wsletw2ntw--

28.  1and1 web hosting down or is it just me?! #1and1 #webhosting--

29.  lo de @1and1 es de auténtica verguënza. dos días sin correo y sin web. no usen su hosting. lo barato sale caro.--

30.  never again will i ever use @1and1_uk for domain hosting and urge my followers not too either.--